Customer Service Representative with German

Recruityard; Málaga; On-site; EUR 20,000 - 29,000; Full time

Benefits offered by this job

Competitive monthly salary

Performance-based bonuses

Health insurance

Employee discounts

Paid training

Career progression opportunities

Job summary

A leading customer support company in Málaga is seeking German-speaking Customer Support Agents to provide exceptional service to high-profile clients. In this role, you will assist customers via chat, email, and phone, and ensure their success with digital advertising products. The position offers a competitive monthly salary, bonuses based on performance, and health insurance. If you have strong communication skills and a customer-oriented mindset, we encourage you to apply and join a dynamic team in a reputable organization.

Qualifications

• Fluency in German and excellent command of English (C2 level) required.
• Strong communication, problem-solving, and interpersonal skills needed.
• Basic technical skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues for clients.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Skills

Fluency in German

English C2

Strong communication skills

Problem-solving skills

Interpersonal skills

Basic technical proficiency

Ability to manage multiple tasks

Customer-oriented mindset

Job description

We are currently looking for German-speaking Customer Support Agents to join a fast-growing team in Málaga. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online.

Overview

This role involves providing exceptional support to our clients and ensuring their success with our digital advertising products.

Responsibilities

• Provide support to high-level clients via chat, email, and phone.
• Assist customers with the self-serve advertising platform and related tools.
• Deliver pre- and post-sales support for digital advertising products.
• Troubleshoot and resolve technical issues, such as bugs or delivery errors.
• Communicate updates and resolutions to clients in a timely and professional manner.
• Identify opportunities for customers to enhance their advertising performance.
• Gather client feedback and share product insights to improve user experience.

Qualifications

• Fluency in German (mandatory) and English C2.

Required Skills

• Strong communication, problem-solving, and interpersonal skills.
• Basic technical proficiency and computer skills.
• Ability to manage multiple tasks in a fast-paced environment.
• A team player with a proactive and customer-oriented mindset.

Preferred Skills

• Previous experience in customer support or digital marketing is valued but not required.

Pay range and compensation package

• Competitive monthly salary
• Performance-based bonuses
• Health insurance and employee discounts
• Full training provided and paid
• Real career progression opportunities in a leading industry

Necessary documentation

• NIE or European Passport, NAF, Spanish bank account.

Why Apply?

• Join a well-established and reputable company in the customer experience sector.
• Work with globally recognized brands in an exciting and innovative field.
• Enjoy a dynamic and multicultural team environment.
• Build your career with ongoing training and advancement potential.
• Benefit from a competitive compensation and relocation package.

If you’re fluent in German, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you! By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.