Customer Service Agents - German Speaker | Valencia, Spain

Cross Border Talents; Valencia; Presencial; EUR 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

SRV bonus 1,200 EUR/year

On-site in Valencia

Descripción de la vacante

Cross Border Talents is recruiting a German-speaking Customer Service Agent for a Valencia, Spain team. You are the voice customers hear when they need help, focusing on tone and follow-through.

Key duties include following up on open cases, escalating recurring issues, and maintaining calm, professional communication with customers in a fast-moving environment. On-site afternoon shift.

Salary starts at 21,000 EUR base with a 1,200 EUR/year SRV bonus; rolling applications. Apply now.

Formación

• German language fluency required.
• Strong written and verbal communication.
• Ability to stay organized while handling multiple cases.

Responsabilidades

• Follow up on open cases and prevent delays.
• Flag recurring issues for root-cause resolution.
• Contribute to a collaborative team environment and stay calm with customers.

Conocimientos

German language

Customer service

Organizational skills

Clear communication

Descripción del empleo

A German-speaking Customer Service Agents is needed for a team based in Valencia, Spain.

Day to day, you're the voice customers hear when they need help - tone and follow-through matter as much as the answer itself.

Key Responsibilities:

• Follow up on open cases rather than letting them sit
• Flag recurring issues so they can be addressed at the source
• Contribute to a supportive, collaborative team environment
• Stay calm and clear with customers even when they're frustrated

Requirements:

• Able to stay organized when handling multiple cases at once
• Clear, professional communication style, written and verbal
• Reasonably tech-comfortable - happy learning new internal systems
• Comfortable in a fast-moving, customer-facing role

Working Conditions:

• Schedule: Afternoon 15h-24h
• Work model: On-Site

Salary & Benefits:

• Salary: Valencia: 21000 EUR base + 1200/year SRV bonus

This is one of several openings we're currently recruiting for in Spain - worth asking what else might fit if this one isn't quite right.

We review applications on a rolling basis, so it's worth applying sooner rather than later.