Customer Representative (Dutch-speaking) - On-site - Sports industry MA01

Concentrix Experts Colombia S.A.S.; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full paid training on the project

Career development programs

Bring-a-friend bonus

Job summary

Concentrix is seeking a Dutch-speaking Customer Representative for on-site work in Barcelona within the Sports industry. You will provide top-tier support via calls and emails, log interactions, and ensure consistent brand presentation across all touchpoints.

You must be fluent in Dutch and English, be a self-motivated team player with strong written skills, and participate in training and development programs. The role offers a full-time 39 hours/week schedule and bonus opportunities.

Qualifications

• Fluent in Dutch and English with strong written communication.

Responsibilities

• Provide first class customer satisfaction via telephone and email.
• Log call details and perform follow-ups according to procedures.
• Handle outbound contacts and update the tracking system as needed.
• Represent the customer's corporate and brand image in all interactions.
• Enrich and localize knowledge base with new contacts.

Skills

Dutch language

English language

Customer service

Written communication

Team player

Job description

Customer Representative (Dutch-speaking) - On-site - Sports industry MA01

Job Description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Representative in Barcelona (On-site) , you will be part of our team of game-changers who are powering the brands of the future in the Sports industry.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

• Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
• Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures
• Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
• Ensure correct presentation of the customer's corporate and brand images in all interactions
• Enrich and localize the knowledge database from new incoming contacts

Concentrix is a great match if you:

• Are proficient or bilingual in Dutch plus an advanced level of English
• Are self-motivated, team player and supportive person
• Have active listening and comprehension skills
• Are outgoing and open minded
• Have very good written skills
• Have customer-focused attitude
• Are goal oriented

Don't meet every requirement? No worries.

We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

What's in it for you

• Full-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
• Salary 22162,32 euros gross/year + up to 2 000 euros gross/year in bonus
• Good location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: Dutch (Required), English

Time Type: Full time