Customer Representative (Dutch-speaking) - On-site - Sports industry MA01

Concentrix; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full paid training

Bring-a-friend referral bonus

Career development programs

Great location in Barcelona

Job summary

Concentrix in Barcelona is seeking a Customer Representative to join on-site and support global brands in the sports industry. You will handle calls and emails, log interactions, and follow up to ensure customer satisfaction while maintaining brand image.

The role requires Dutch and advanced English, a proactive attitude, and strong written and spoken communication. It includes full paid training, referral bonuses, and career development opportunities.

Qualifications

• Fluent or bilingual in Dutch plus an advanced level of English.
• Self-motivated, team player and supportive person.
• Active listening and comprehension skills.
• Outgoing, open minded with very good written skills.

Responsibilities

• Provide first class customer satisfaction at all times and support customers
• Handle incoming customer contacts (phone and e-mail), log call details and perform follow ups
• Perform outbound contacts in response to issues and update the call tracking system
• Ensure correct presentation of the customer’s corporate and brand images
• Enrich and localize the knowledge database from new contacts

Skills

Dutch

English

Tools

Call tracking systems

Job description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Sports industry.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• - Provide first class customer satisfaction at all times and do whatever is necessary to support our customers
• - Handle incoming customer contacts (via telephone and e-mail), log call details onto call tracking systems and perform call follow ups according to procedures
• - Perform outbound contacts (via telephone, email or any other means) in response to generated issues and update information onto call tracking system according to procedures
• - Ensure correct presentation of the customer’s corporate and brand images in all interactions
• - Enrich and localize the knowledge database from new incoming contacts

Concentrix is a great match if you:

• - Are proficient or bilingual in Dutch plus an advanced level of English
• - Are self-motivated, team player and supportive person
• - Have active listening and comprehension skills
• - Are outgoing and open minded
• - Have very good written skills
• - Have customer-focused attitude
• - Are goal oriented

What’s in it for you

• - Full-time 39 hours/week temporary contract: Monday to Friday 9:00 to 18:00
• - Salary 22162,32 euros gross/year + up to 2 000 euros gross/year in bonus
• - Good location in Barcelona
• - Bring-a-friend (referral) bonus opportunities
• - Full paid training on the company and the project you'll be working on
• - Career development programs and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We’re Concentrix. A global technology and services leader that powers the world’s best brands, today and into the future. We’re human-centered, tech-powered, intelligence-fueled. Every day we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise.