Customer Representative (Dutch-speaking) - On-site - LP02

Concentrix; Valencia; On-site; EUR 21,555 - 26,345; Full time

Benefits offered by this job

Referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is hiring a Customer Representative (Dutch-speaking) in Valencia. This on-site role involves handling customer queries and guiding them through the claims process. We're looking for candidates proficient in Dutch, French, and English with strong customer care skills.

This full-time position includes a salary of 23,950 euros gross/year, up to 1,200 euros in bonuses, and offers career development programs and full training.

Qualifications

• Proficiency or bilingual in Dutch with advanced English and French.
• Strong ability to listen to and understand customer needs.
• Experience in a customer service environment.

Responsibilities

• Handle incoming customer contacts via various channels.
• Log call details and provide timely resolutions.
• Guide customers through the claims process.
• Monitor and report on service performance.

Skills

Bilingual in Dutch

Advanced level of French

Advanced level of English

Customer care skills

Tools

Windows

MS Office

Job description

Overview

Customer Representative (Dutch-speaking) - On-site - LP02. Experience the power of a game-changing career. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as a Customer Service Representative in Valencia or Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the automotive industry.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

• Take incoming customer contacts (via telephone, email, chat or other automated alerts) and solve users’ demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise
• Escalate potential service issues
• Guide customers through the claims process
• Monitor and report on customer service performance
• Keep up to date with all the latest products, processes and policy changes

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

• Are proficient or bilingual in Dutch plus an advanced level of French and English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escalate call to resolution

It Will Be a Plus If You Have

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• 39 hours/week full-time Monday to Friday 08:30 to 17:30
• Salary 23.950 euros gross/year + up to 1200 euros gross/year in bonus
• Central location in Barcelona
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Equal Opportunity

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1726975