Customer Service Representative (Dutch and French -speaking) - On-site FA02

Concentrix; Barcelona; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Friends hunting (referral) bonus

Full paid training

Career development program

Job summary

Concentrix is hiring a Customer Service Representative for their Barcelona office. You'll handle calls through the CRM, create quotations via SAP, and provide customers with technical assistance.

The ideal candidate should be bilingual in Dutch and French, possess excellent communication skills, and have completed high school. This full-time role offers great benefits, including a referral bonus and career development opportunities.

Qualifications

• Proficient or bilingual level of Dutch and French plus advanced English.
• Interest in the technical field and willingness to stay for at least 2 years.
• Strong communication skills and a business mindset.

Responsibilities

• Handle calls through CRM agent portal.
• Create quotations and orders via SAP system.
• Expedite delivery times to customers.
• Provide first level technical assistance.
• Offer basic product advice.

Skills

Bilingual Dutch and French

Advanced English

Excellent communication skills

Customer orientation

Commercial awareness

Education

High school graduate

Tools

CRM agent portal

SAP

Job description

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech.

What you will do in this role

• Handle calls through CRM agent portal
• Create quotations and orders via SAP system
• Expedite and communicate expected delivery times to customers
• Offer basic product advice to individual customer needs (at least catalogue knowledge)
• Provide first level technical assistance to help customers identify their requirements for products and services

Concentrix is a great match if you:

• Have a proficient or bilingual level of Dutch and French + advanced English
• Are minimum a high school graduate
• Have an interest in the technical field and a willingness to stay in the project for at least 2 years is of great importance
• Are customer oriented, have excellent communication skills and have a commercial attitude and awareness
• Have a business mindset will help you engage better with your contacts

What’s in it for you

• Full time 39 hours/week permanent contract: Monday to Friday from 08:00 to 17.00
• Great office location in Barcelona
• Friends hunting (referral) bonus
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.