Supervisor (Dutch - speaking) - On-site - High Tech Industry HS03

cnx; Valencia; On-site; EUR 27,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Food card

Great office in Barcelona

Job summary

Concentrix is seeking a Supervisor (Dutch-speaking) to lead a sales-focused team onsite in Barcelona. You will drive targets, forecast sales, and ensure accurate CRM usage while coaching and developing team members to deliver outstanding customer experiences.

The role emphasizes coaching excellence, cross-functional collaboration, and maintaining strong client relationships to achieve CPTs and growth in the business.

Qualifications

• Dutch and English proficiency required.
• 3+ years proven sales experience.
• Passion for customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history.
• Proven ability to develop and retain great employees.
• Experience maximizing revenue through best practices.
• Experience with Salesforce.com or similar CRM.
• Experience finding solutions as a manager.

Responsibilities

• Lead the team to achieve specific business targets and meet performance targets weekly/monthly/quarterly.
• Provide accurate ongoing sales forecasting and ensure CRM data is up-to-date.
• Remove roadblocks and help team resolve challenges to support sales opportunities.
• Monitor team call time, productivity and conduct weekly coaching sessions.
• Analyze data trends to develop strategic sales plays and best practices.
• Maintain strong relationships with client contacts for reporting and forecasting.

Skills

Dutch proficiency

English proficiency

Sales experience

Customer experience focus

Coaching history

CRM experience (Salesforce)

Tools

Salesforce CRM

Job description

Job Title: Supervisor (Dutch - speaking) - On-site - High Tech Industry HS03

Job Description

Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Supervisor in Barcelona (Onsite), you will be part of our team of game-changers who are powering the brands of the future in tech, fashion, healthcare and more.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop \"friends for life\" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Supervisor on our team, you will:

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Are bilingual or proficient in Dutch and advanced in English
• Have 3+ years proven work experience in a sales role
• Have a passion for customer experience and driving team results
• Have experience in operations and strategy building
• Have an excellent coaching history
• Have a record of developing and retaining great employees
• Have experience maximizing revenue through best practices
• Have experience working with Salesforce.com or similar CRM
• Have experience finding solutions as a manager

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

In this role, we offer benefits that help support your unique lifestyle:

• Full time 39 hours/week permanent contract: Monday to Thursday from 09:00 to 18:00 and Friday from 09:00 to 17:00
• Base salary of 27.000 euros gross /year + bonus up to 4.000 euros gross /year + Overachievement incentive up to 15,000 euros gross /year + medical insurance + Food card
• Great office location in Barcelona
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.