Customer Experience Specialist (German-speaking) - Onsite - Automotive Industry JL01

Concentrix; Barcelona; On-site; EUR 20,000 - 24,000; Full time

Benefits offered by this job

Full-time 39 hours/week

€22,000 gross/year salary

Up to €3,000 gross/year bonus

Private medical insurance

Central location in Barcelona

Full paid training

Career development programs

Job summary

Concentrix seeks a Customer Experience Specialist (German-speaking) to join our onsite automotive team in Barcelona. You will engage with premium customers, conduct structured follow-ups, and represent a luxury brand with professionalism and care.

You’ll collect insights and support sales teams while maintaining strong relationship continuity. The role emphasizes German and English communication, a high-school diploma, and prior customer service or sales experience in the automotive or luxury

Qualifications

• Fluency in German and English
• High school diploma or equivalent
• Experience in customer service or sales, preferably in automotive or luxury sectors
• Strong verbal and written communication, ability to interact with executives
• Interest in automotive industry and premium products
• Structured, professional, discreet handling of pricing and offers
• Comfort with scripted call approach and post-interaction reports

Responsibilities

• Lead follow-up and support calls with prospective customers after they express interest
• Represent a premium automotive brand with professionalism and customer focus
• Identify customer concerns or hesitations, especially around pricing or product preferences
• Collect insights and summarize interactions for retailer sales teams
• Maintain relationship continuity by managing follow-up and offer-related calls
• Ensure all interactions align with brand quality standards and premium positioning

Skills

German language

English language

Customer service

Sales experience

Automotive industry

Communication skills

Discretion with sensitive topics

Education

High school diploma

Job description

Job Title: Customer Experience Specialist (German-speaking) - Onsite - Automotive Industry JL01

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you’re looking to grow and be inspired, as an Customer Experience Specialist (onsite), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
• Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
• Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
• Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
• Ensure all customer interactions align with the quality standards and premium positioning of the brand.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are bilingual or proficient in German and English
• Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
• Bring experience in customer service or sales — ideally within the automotive or luxury sectors
• Communicate clearly and confidently, especially with executive-level or high-end clientele
• Demonstrate a strong interest in the automotive industry and premium products
• Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
• Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full-time 39 hours/week, permanent contract: rotative between Monday - Saturday 09.00 - 20.00
• Salary 22.000 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.

R1769501 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time2026-12-14

Mission

Hi, we’re Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with technology and integrated solutions, in over 70 countries. We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world’s best brands solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.