Customer Service Representative (German - speaking)

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 19,000 - 22,000; Full time

Benefits offered by this job

Office in Barcelona

Full paid training

Career development programs

Job summary

Concentrix Barcelona is seeking a Customer Service Representative who speaks German (and English) to join an on-site team. You will handle customer inquiries, provide timely resolutions, and ensure high-quality service.

role includes log and track calls, maintain product knowledge, and meet SLA targets while working in a dynamic, diverse environment. The position offers a permanent contract, full training, and clear career development.

Qualifications

• Proficient or bilingual in German with advanced English
• Customer service experience is desirable
• Able to communicate clearly and empathetically with customers

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, or other alerts and resolve user requests
• Log call details into call management systems and provide responses within SLA
• Maintain up-to-date knowledge of applications and products for each customer

Skills

German language

English language

Job description

Job Title: Customer Service Representative (German - speaking) Job Description Ready to ditch the ordinary and embrace the extraordinary? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site) you will be part of our team of game-changers who are powering the brands of the future.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people — our clients, their customers, our people, our community, and our planet.

• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users' demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.

Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level English
• Have good disposition to work in a customer service environment
• Have customer care skills - ability to listen to and understand the customers' need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role.

What's in it for you

• 39 hours/week permanent contract
• Schedule: rotative Monday to Saturday from 11:00 to 20:00
• Salary range from 19k to 22k
• Excellent office location in Barcelona
• Full paid training on the company and the project you'll be working on
• Career development programs and specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements: English, German (Required)

Time Type: Full time2027-01-31

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.