Customer Representative (German-speaking) – Remote - MS01

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; Remote; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Remote from Spain

Bring-a-friend bonus

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. seeks a Customer Representative (German-speaking) for a remote role based in Spain. You will handle incoming customer interactions in German (with English support), addressing inquiries for fashion brands and ensuring timely resolutions.

Full-time position with comprehensive training, bonus opportunities, and a clear career development path. Remote from Spain, with a 39-hour work week and a temp contract.

Qualifications

• Proficient or bilingual in German plus an advanced level of English.
• Good disposition to work in a customer service environment.
• Customer care skills – ability to listen to and understand customers’ needs.
• Ability to take ownership of, and progress calls to resolution.

Responsibilities

• Take incoming customer calls via telephone, email, voicemail, chats, or other alerts and resolve users' demands.
• Take incoming calls from boutiques and shops and resolve demands.
• Log call details into call management systems and provide response and resolution within SLA.
• Maintain product knowledge and expertise related to applications for individual customers.

Skills

German language

English language

Job description

Job Title: Customer Representative (German-speaking) – Remote - MS01 Job Description

Experience the power of a game-changing career Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Representative in Barcelona remote from Spain, you will be part of our team of game-changers who are powering the brands of the future in the fashion industry.

Career growth and personal development This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. As a Customer Representative on our team, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands
• Take incoming calls from boutiques and shops and resolve demands
• Log call details onto call management systems and provide response and resolution within SLA
• Maintain service and product knowledge and expertise associated with applications specific to individual customers

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Concentrix is a great match if you:

• Are proficient or bilingual in German plus an advanced level of English
• Have good disposition to work in a customer service environment
• Have customer care skills – ability to listen to and understand the customers’ need
• Can take ownership of, and progress calls to resolution or to escape call to resolution

It would be a plus if you have

• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone.

We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. In this role, we offer benefits that help support your unique lifestyle:

• Full-time 39 hours/week, Monday-Friday 9-18h
• Temporary contract
• Salary 19.748,62 euros gross/year + up to 1.200 euros gross/year in bonus
• Remote from Spain
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses

Experience the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1742893 Location: ESP Barcelona - C/ de la Selva de Mar, 129 Language Requirements: English, German (Required) Time Type: Full time2027-01-31

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.