Customer Experience Specialist (Dutch-speaking) - On-site - Automotive Industry JL01

Concentrix; Barcelona; Sur place; EUR 19 335 - 23 632; Plein temps

Avantages offerts par ce poste

Private medical insurance

Full paid training

Rotative working hours with weekends off

Résumé du poste

A global technology and services leader based in Barcelona is looking for a Customer Experience Specialist to join their innovative team. Responsibilities include leading follow-up calls with prospective customers and representing a premium automotive brand with a focus on customer satisfaction. Ideal candidates will be bilingual in Dutch and English, hold a high school diploma, and have experience in customer service or sales, particularly in the automotive or luxury sectors. Competitive salary, bonuses, and health insurance are offered.

Qualifications

• Bilingual or proficient in Dutch and English.
• Experience in customer service or sales, ideally in automotive or luxury sectors.
• Structured and professional in handling sensitive topics.

Responsabilités

• Lead structured follow-up calls with prospective customers.
• Represent a premium automotive brand with professionalism.
• Collect insights and summarize interactions for sales teams.

Connaissances

Bilingual (Dutch and English)

Customer service experience

Strong communication skills

Knowledge of the automotive industry

Formation

High school diploma

Background in business or communications

Description du poste

Experience the power of a game-changing career

Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Customer Experience Specialist in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in the Automotive industry.

What you will do in this role

• Lead structured follow-up and support calls with prospective customers after they’ve expressed interest in a product
• Represent a premium automotive brand with professionalism, courtesy, and attention to customer satisfaction
• Reinforce brand value while identifying customer concerns or hesitations, especially around pricing and product preferences
• Collect key insights and summarize interactions in a clear, structured format to support retailer sales teams
• Maintain consistency and relationship continuity by managing both follow-up and offer-related calls with the same prospects
• Ensure all customer interactions align with the quality standards and premium positioning of the brand.

Concentrix is a great match if you

• Are bilingual or proficient in Dutch and English
• Hold a high school diploma (minimum), with a preferred background in business, communications, or automotive studies
• Bring experience in customer service or sales — ideally within the automotive or luxury sectors
• Communicate clearly and confidently, especially with executive-level or high-end clientele
• Demonstrate a strong interest in the automotive industry and premium products
• Are structured, professional, and discreet in handling sensitive topics like pricing or commercial offers
• Are comfortable following a detailed, scripted call approach and submitting written reports post-interaction.

Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role.

What’s in it for you

• Full-time 39 hours/week, permanent contract: Monday - Saturday rotative 09.00 - 20.00
• Salary 21.484 euros gross/year + up to 3.000 euros gross/year in bonus + private medical insurance
• Central location in Barcelona
• Full paid training on the company and the project you'll be working on

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.