Customer Experience Specialist (Dutch Speaker-fully remote)

Digital Customer Care Company; Madrid; A distancia; EUR 50.000 - 70.000; A tiempo parcial

Descripción de la vacante

A global contact center company is seeking a Customer Service Agent to join their remote team. The ideal candidate must be fluent in Dutch at least C1 level and possess excellent communication skills. This role involves answering customer inquiries via multiple channels including live chat and phone. Candidates should be capable of multitasking and demonstrate proficiency in various software applications. Attractive compensation of 10-15 euros gross per hour, along with bonuses based on performance.

Servicios

Flexible working hours

Contribution to electricity, internet, and telephone expenses

Annual bonus based on performance

Professional training and development opportunities

Formación

• Fluent in Dutch at C1 level with excellent spelling and grammar.
• Strong demonstrable experience with the Internet and cloud applications.
• Ability to handle multiple chats simultaneously and work independently.

Responsabilidades

• Answer customer questions via chat, phone, and email.
• Provide excellent customer service and resolve issues.
• Conduct multiple chat conversations simultaneously and manage communication effectively.

Conocimientos

Excellent communication skills

Fast typing (more than 300 keystrokes per minute)

Ability to multitask

Strong interpersonal skills

Proficiency in Dutch (at least C1 level)

Descripción del empleo

Remote job. Start immediately.

Looking for a varied remote agent role within an innovative global business? Able to speak Dutch? Digital Customer Care Company in Amsterdam, The Netherlands, is looking for people with a high level of Dutch for the position of Customer Service Agent.

Since our creation in 2014, we’ve grown from a small attic business to become a global contact center company. Operating in a growing industry, excellent quality is a key ingredient in making us the first choice for outsourcing multilingual customer service. Using live chat, you support visitors in searching and finding information, and you help them choose and make decisions. We also use the phone and email and other types of messaging such as WhatsApp to answer questions from our clients’ customers. Our clients are in the automotive and fashion industry, IT companies, industrial companies, e-commerce, travel agencies, and educational institutions. By outsourcing customer service to us, our clients can focus on their core activities.

We are looking for an Agent who delivers excellent customer service via different communication channels. This role is critical to leading the way in creating a passionate customer experience. Ideally, our Agents are strong at fast thinking and multitasking, and they are highly responsible individuals who take pride in their work and share our great passion for exceptional customer service. Our support team plays a vital role in our organization’s success as our Agents are constantly in touch with our beloved customers.

In this varied and versatile position, you’re responsible for answering various customer questions about products and services. After extensive training, you will have plenty of knowledge of the various products and services that our clients offer. You conduct up to 3 chat conversations at the same time, answer incoming phone calls, emails, and WhatsApp messages, and you also consult various systems to answer customer questions as accurately and as quickly as possible, and to enter their contact details in our systems.

You work online when visitors visit the websites of our clients. This can be during the day, but also in the evenings and on weekends. Our working hours are from Monday to Sunday, from 7 am to midnight Amsterdam time. Flexibility and working online (especially at home) are the real benefits of this position. You must be able to work during office hours for the first weeks because of the paid training and the induction period. This job is ideal for recent graduates and starters, but is also ideal for intelligent students, mothers with a commercial inclination, communicative home dads, and enthusiastic people over 50!

Be responsible for the care of our Dutch-speaking customers, resolving issues, answering questions, and listening to their feedback.

Work under the direction of a team leader to deliver results in customer service

Serve small and large companies based on complexity and service level

Deliver excellent customer service through different means of communication

Here at Digital Customer Care Company, we offer our colleagues the chance to develop and grow alongside top talent in one of the world’s leading contact centers in Europe. The chance to be part of a fast-growing, digital-first, remote-only company with a friendly feel

Contribution to your electricity, internet, and telephone expenses

You will receive extensive training and further support on the job by experienced Agents and Team Leaders. We like to invest in talent that wants to perform and develop further (for example, to a team leader, customer success manager, or marketeer)!

Good earnings of 10-15 euros gross per hour worked, depending on your work experience

Annual bonus based on company performance

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Digital Customer Care Company. Click Apply and send us your CV in English!

We are proud of our Agents because they are excellent, modern, and versatile cloud workers. Excellent spelling and grammar of the

Dutch language at least C1 level (we will test this)

Strong interpersonal skills and a passion for consistently providing a great customer experience.

More than 300 keystrokes per minute, touch typing with a precision of at least 95%

Can multitask very well, you’ll regularly conduct multiple chats simultaneously

Strong demonstrable experience with the Internet and multiple software applications in the cloud’

You’re an expert in working independently and continue to motivate yourself (important, because you will work from home)

Access to a home workspace with a fast internet connection

Very flexible regarding working hours

We test candidates for the following skills :

Typing speed

Proficiency in the Dutch language

Online business etiquette.

Typing test

Language test

Role-play via live chat

Job interview via Zoom with the director