Customer Experience Specialist (Dutch) bank

Grow-Talent.com; Valencia; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Breakfast/lunch benefits

Sports classes

Spanish classes

Friday drinks

Team events

Job summary

Grow-talent.com is recruiting a Dutch-speaking Customer Experience Specialist to join a brand-new team for a Fintech company. The role is full-time (39h) and on-site in Valencia, Spain.

You will handle inquiries across phone, email, chat and social media with empathy, solving problems to deliver the right solution and a delightful customer experience. The position offers an engaging, international team and opportunities for growth.

Qualifications

• Dutch (C2) speakers with C1 English level.
• Smart and enthusiastic problem-solver with a keen eye for customer service.
• Calm and empathetic when dealing with (difficult) customers.
• Curious and love to investigate and use creative problem-solving to ensure customer satisfaction.
• Target-driven and aiming to exceed expectations.

Responsibilities

• Communicate with customers through phone, email, chat and social media.
• Demonstrate exceptional communication skills with listening and empathy; personalize conversations.
• Guide customers to the right solution and ensure a positive experience.
• Identify customer needs and escalate internally to improve processes.
• Focus on KPIs: customer satisfaction, quality and productivity.
• Maintain customer satisfaction and retention through strong customer experience.

Skills

Dutch language proficiency

Problem-solving

Empathy

Calm under pressure

Curiosity

Target-driven

Job description

Customer Experience Specialist (Dutch) bank

About the job Customer Experience Specialist (Dutch) bank

Grow-talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch-speaking Customer Experience Specialist tojoin a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Employment type: Full-time (39h)

DUTIES AND RESPONSIBILITIES:

• Communicate withcustomers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to elevate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• ExcellentDutch (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization