Dutch speaking Customer Service and Technical Support Advisor with English

TP; Barcelona; Sur place; EUR 22 193 - 27 125; Plein temps

Avantages offerts par ce poste

Competitive salary

Referral Program

Individual career plans

Team-building activities

Résumé du poste

A leading customer service provider in Barcelona is seeking a Dutch-speaking Customer Service and Technical Support Advisor. The role involves providing comprehensive support in presales and aftersales, delivering basic technical troubleshooting, and performing essential backoffice tasks. Ideal candidates will possess a C2 level of Dutch and advanced English skills, with a strong emphasis on problem-solving and customer empathy. This position offers a gross salary of €24,659.54 per year and an excellent work environment with growth opportunities.

Qualifications

• C2 level of Dutch is required.
• Advanced level of English is required.
• Experience in e-commerce environments is desirable.

Responsabilités

• Provide 360° support to all brands in presales and aftersales scenarios.
• Deliver basic technical support for troubleshooting.
• Perform backoffice tasks to support customer interactions.

Connaissances

Listening and understanding capacity

Empathy and customer focus

Problem solving and technical learning

Integrity and trust

Conflict management

Description du poste

Overview

Dutch speaking Customer Service and Technical Support Advisor with English.

Purpose of the role: We would like our experts to become ambassadors of our brands and to provide 360° support to all brands in presales and aftersales scenarios (including physical stores and e-commerce), basic technical support for troubleshooting and backoffice tasks.

Responsibilities

• Provide 360° support to all brands in presales and aftersales scenarios
• Deliver basic technical support for troubleshooting
• Perform backoffice tasks to support customer interactions

Requirements

• C2 level of Dutch
• Advanced level of English
• Listening and understanding capacity
• Empathy and customer focus
• Problem solving and technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital user / e-commerce user
• Cross-Selling / Up-Selling
• Social media user
• Previous experience in services in-store attending consumers on these product categories

Desirable skills

• Process Excellence: improving organizational processes
• Collaboration: working effectively with others
• Communication: exchanging information and ideas
• Emotional Intelligence
• Open Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship

Benefits

• 38.5h/week, rotating shifts from Monday to Friday, 08:00 to 18:00
• Salary: 24,659.54 € gross/year
• Referral Program: Bring a Friend and get a referral fee (up to 2,000€ depending on language/project)
• Individual career plans with potential for growth within the company
• Excellent work environment and team-building activities in a dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.