Dutch speaking Customer Service and Technical Support Advisor with English

TP; Barcelona; On-site; EUR 22,193 - 27,125; Full time

Benefits offered by this job

Rotating shifts from Monday to Friday

Salary: 24659.54 € gross/year

Referral program incentives

Individual career plans

Team building activities

Job summary

A global customer service organization is seeking a Dutch speaking Customer Service and Technical Support Advisor to provide comprehensive support across e-commerce and store scenarios. The ideal candidate must have excellent Dutch and English proficiency, exhibit problem-solving abilities, and possess strong emotional intelligence. This position offers a rotating work schedule, competitive salary, and opportunities for career growth within a diverse and inclusive environment. Join us to be part of our dynamic team!

Responsibilities

• Become brand ambassadors providing 360º support in presales and aftersales.
• Offer basic technical support for troubleshooting.
• Assist with backoffice tasks.

Skills

C2 Level of Dutch

Advanced level of English

Listening and understanding capacity

Empathy

Customer focus

Problem solving

Integrity and trust

Conflict management

Job description

We are looking for a Dutch speaking Customer Service and Technical Support Advisor with English language skills.

Purpose of the role

We would like to have experts to become ambassadors of our brands, providing 360º support to all our brands in presales and aftersales scenarios, including physical stores and e‑commerce, basic technical support for troubleshooting and backoffice tasks.

Requirements

• C2 Level of Dutch
• Advanced level of English
• Listening and understanding capacity
• Empathy (Understanding others)
• Customer focus
• Problem solving and Technical learning
• Integrity and trust
• Conflict management

Desirable experience

• Digital (User level)/ e‑commerce user.
• Cross‑Selling Up‑Selling.
• Social Media User
• A plus if they have previous experiences in services in store attending consumer´s on these product categories

Desirable Skills

• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk‑taking, and a proactive approach to problem‑solving and opportunity identification

Benefits

• 38.5h/week, rotating shifts from Monday to Friday, from 08.00 to 18.00
• Salary: 24659.54 € gross/year
• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Individual career plans with the potential to grow within the company, our team is continuously expanding and new opportunities are open often
• Excellent work environment and team building activities in a dynamic and international environment

Diversity, Equity & Inclusion

TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.