Customer Experience Specialist (German) bank

Grow-Talent.com; Valencia; On-site; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Breakfast and lunch benefits

Sports classes

Spanish classes

Friday drinks

Team events

Job summary

Grow-talent.com is recruiting a German-speaking Customer Experience Specialist to join a brand-new team for a Fintech company. The role is full-time (39h) and fully on-site in Valencia, with shifts through 9:00-23:00 hours, including some late shifts.

You will handle multi-channel customer interactions and strive for high customer satisfaction. Requirements include fluent German (C2) and English at least C1, a customer-first mindset, and analytical problem-solving ability.

Qualifications

• German language proficiency at C2 level is required.
• English language at C1 level or higher.
• Strong communication and problem-solving abilities.

Responsibilities

• Communicate with customers via phone, email, chat and social media.
• Demonstrate empathy, active listening and personalize conversations.
• Guide customers to the right solutions and ensure satisfaction.
• Identify needs to improve internal processes and support improvements.
• Contribute to high performance by focusing on KPIs like CSAT, quality and productivity.
• Maintain customer satisfaction and retention through effective experience management.

Job description

Customer Experience Specialist (German) bank

About the job Customer Experience Specialist (German) bank

Grow-talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a German-speaking Customer Experience Specialist tojoin a brand-new team for a Fintech company.

Position: Customer Experience Specialist

Employment type: Full-time (39h)

DUTIES AND RESPONSIBILITIES:

• Communicate withcustomers through various channels such as phone, email, chat and social media
• Showcase extraordinary communication skills such as listening, empathy and can personalize every customer conversation
• Guide customers with their questions and ensure they are offered the right solution leaving a big smile on their face
• Identify and address customer needs to accelerate internally to improve and/or develop processes
• Thrive for sky-high performances focusing on the most important KPIs: Customer Satisfaction, quality and productivity
• Maintain customer satisfaction and retention through impactful customer experience

REQUIREMENTS:

• ExcellentGerman (C2) speakers with C1 English level
• Smart and enthusiastic problem-solver with a keen eye for customer service
• Calm and empathetic when dealing with (difficult) customers
• Curious and love to investigate and use their creative problem-solving skills to ensure customer satisfaction
• Target-driven and trying to exceed expectations

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Shifts between 9:00 and 23:00 here the preference is to have some people dedicated for the late night shift (14:00 - 23:00).
• Full-time contract of 39 hours per week
• Fully on-site (no remote work possibilities)
• Being a part of a dynamic and international team (25+ nationalities)
• Benefit program which includes free breakfast/lunch, sports classes, Spanish classes, Friday drinks, and the coolest team events
• High performance culture to kickstart your career and potentially grow within the organization