Customer Advisor Dutch

QLF Brands B.V.; Barcelona; Híbrido; EUR 20.000 - 24.000; Jornada completa

Descripción de la vacante

A dynamic international company is seeking a Customer Advisor to join their Customer Service Department in Barcelona. The role involves assisting customers via email, phone, or chat, and requires fluency in Dutch and English. Ideal candidates should possess experience in customer service and a passion for helping others. This position offers a competitive salary, a flexible work model, and numerous training opportunities. Join the team to contribute to enhancing customer experiences and delivering 100% Ambience across Europe.

Servicios

Base salary of EUR 20,500 gross annually

Language bonus for additional languages

30 vacation days

60% office work, 40% home

Fully equipped home office after 6 months

Employee discount on lighting products

Unlimited learning opportunities

Transportation or restaurant allowance after 6 months

Private health insurance after 6 months

Social activities and company events

Formación

• Prior experience as a customer service representative.
• Proficient in systems (preferably Salesforce).
• Spanish Social Security Number and/or NIE required.

Responsabilidades

• Act as the first point of contact for customers through email, phone, or chat.
• Provide proactive advice and assist customers with orders and claims.
• Record customer data accurately in the CRM system.

Conocimientos

Fluent in Dutch

Fluent in English

Communication skills

Multitasking

Commercial insight

Herramientas

Salesforce

Descripción del empleo

Do you speak Dutch and English? Are you passionate about being on the front line of customer service, answering customer inquiries? If so, seize this opportunity now! We are looking for Customer Advisors to join our Customer Service Department.

What will you do?
As a Customer Advisor, you will be the first point of contact for our customers, communicating with them via email, phone, or chat. Your role involves accurately addressing a wide range of questions and translating issues into effective solutions.

<>In this position, you will make informed decisions, provide proactive advice, and assist customers across Europe in creating the perfect ambiance in their homes. You will achieve this through your growing technical knowledge of our lighting products. Additionally, you will thoroughly record customer data and manage orders, shipments, and returns or warranty claims in our CRM system.

You will receive initial training from a colleague before starting to work independently.

Job requirements

We are looking for you, because you...

• are communicative and have a knack for smooth conversations;
• have prior experience as a customer service representative;
• are proficient with systems (preferably Salesforce) and excel at multitasking;
• are fluent in Dutch and English;
• would be a standout candidate if you are fluent in any other additional language of the list of additional languages below;
• handle stress well and remain composed under pressure;
• are patient, a good listener, and possess commercial insight;
• have a Spanish Social Security Number and/or a NIE - without it, you cannot start working for us!

We believe in on-the-job learning! If you don't meet all the requirements listed above, you are still encouraged to apply. The most crucial qualifications for us are proficiency in the required languages and possession of a Spanish Social Security Number and/or NIE.

We offer you...

• 💰 a base salary of EUR 20,500 per year gross, based on a fulltime (40h per week) employment.
• 🗺️ a language bonus per foreign language that you will be working in, the Spanish language excluded.
• 🌴 30 natural days to use for a well-deserved vacation or to just life your life outside of work!
• 🏙️ 60% working in our amazing, new office in the center of Barcelona - you will be able to work 40% at home.
• 🌍 The possibility to work fully remote when you make use of our workation options, after 6 months of working with us.
• 💻 a fully equipped home office, after 6 months of working with us.
• 💡Create the perfect ambience with lamp and light, even at home: enjoy an employee discount on our ambient lighting to brighten up your house.
• 📚 Unlimited opportunities to learn and grow - your knowledge and development is key. Develop at your own pace in our online learning world.
• 🚌 After 6 months of working with us, you can choose between a transportation or restaurantsallowance.
• 😷 After 6 months of working with us, you will receive a private health insurance fully covered by us!
• 🤩Plenty of social activities! Join us for padel, lunchtime walks or runs. Play a game together, or party with us at our company events and afterwork drinks. There’s something to do for everyone!

For fulltime employment, 40 hours a week, you will be working 5 days of 8 hours spread over Monday to Saturday from 08:00 - 17:00 // 09:00 - 18:00 (one free hour). Not all markets require working on Saturdays; therefore, it might be possible that you will never have the option to work on that day. Working onSundays or National Holidays are also a possibility: in that case you will receive an extra allowance, or you can choose for extra free days!Working on Sundays or National Holidays are always voluntarily.

What about us?

We are a fast-growing international organization with 39 webshops in 36 European countries! Our head office is based in the Netherlands but with a growing customer base we've expanded our offices to Barcelona (Spain) and to Kraków(Poland). Our company is a part of a bigger group of lamplovers: LUQOM Group. Together with them we manage all of our customer service queries mostly in Barcelona and Kraków. Therefore, it would be possible that you will not only work for us, but also for one of our sister companies within the LUQOM Group.

Are you ready?

Are you ready to take on the challenge of bringing 100% Ambience to Europe?Excited? Let us hear from you! Send us your motivation and CV and who knows, you might soon be part of our team!

We start with a 15-minute introduction on the phone with a colleague from our HR-department, followed by a first online interview with one of the teamleads. After those interviews, you will be invited for a second interview in our office - to see if it matches your vibe! If the energy sparks on both sides, we’ll warmly welcome you on board! 🎈

Do you speak Dutch and English with one (or more) of the below languages?

• German - we have preferences for candidates who also speak German, but if you don’t you are welcome to apply!
• French
• Spanish
• Croatian
• Finnish
• Danish
• Portuguese
• Swedish
• When you speak one (or more) of the below languages, please let us know!
• Bosnian
• Bulgarian
• Greek
• Lithuanian
• Macedonian
• Turkish
• Acquisition based on this vacancy is not appreciated.