CRM MANAGER – IBERIA & GREECE / HIGH LUXURY BRAND / MADRID

SIDLER SA; Madrid; In loco; EUR 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Sidler SA, on behalf of a prestigious high luxury brand, seeks a CRM Manager for Iberia & Greece based in Madrid. You will develop and lead CRM and clienteling strategies across Spain, Portugal and Greece, aligning with global brand objectives.

You will analyze clienteling KPIs, drive loyalty initiatives, collaborate with boutique teams, and travel across the markets to roll out best practices and events, ensuring consistent execution and strong commercial performance.

Competenze

• CRM or clienteling experience in luxury brands.
• Fluency in English and Spanish is mandatory.
• Strong analytical skills, with KPI and performance metrics.
• Excellent organizational and planning abilities, capable of managing multiple markets.
• Excellent interpersonal and communication skills for collaboration with boutiques and teams.
• Willingness to travel across Spain, Portugal and Greece.

Mansioni

• Develop and implement CRM and clienteling strategies across Iberia and Greece.
• Monitor clienteling KPIs and performance across three markets, identifying trends and opportunities.
• Drive initiatives to strengthen client relationships and maximize customer lifetime value.
• Collaborate with boutique teams to execute clienteling activities consistently.
• Support retail teams in CRM tools adoption and customer engagement initiatives.
• Coordinate CRM activities and campaigns across the region and visit boutiques to share best practices.

Conoscenze

CRM

Clienteling

Analytics

KPI tracking

Multimarket coordination

English

Spanish

Travel willingness

Descrizione del lavoro

On behalf of a prestigious high luxury brand, we are recruiting the following profile:

CRM MANAGER – IBERIA & GREECE / HIGH LUXURY BRAND / MADRID

Responsibilities:

• Develop and implement CRM and clienteling strategies across Spain, Portugal and Greece, ensuring consistency with the brand's global objectives.
• Monitor and analyse clienteling KPIs and performance across the three markets, identifying trends, opportunities and areas for improvement.
• Drive initiatives aimed at strengthening client relationships, increasing customer loyalty and maximising client lifetime value.
• Work closely with boutique teams to develop and implement effective clienteling activities and ensure consistent execution across markets.
• Support and engage retail teams in the adoption of CRM tools, clienteling practices and customer engagement initiatives.
• Coordinate CRM activities, campaigns and clienteling initiatives across the region, ensuring effective planning and execution.
• Visit boutiques across the three markets to support teams on the ground, share best practices and monitor implementation.
• Participate in client events and other relevant initiatives aimed at enhancing customer engagement and brand loyalty.

The ideal candidate will have the following skills, knowledge and experience:

• Excellent command of English and Spanish, both mandatory.
• Previous experience in CRM, clienteling or customer relationship management, preferably within the luxury industry.
• Strong analytical skills and confidence in working with KPIs and performance metrics.
• Excellent organisational and planning skills, with the ability to independently manage multiple markets.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with boutique and retail teams.
• Business-driven mindset, proactive approach and strong focus on client engagement and commercial performance.
• Willingness to travel extensively across Spain, Portugal and Greece.