Client Advisor - Las Rozas

Prada; Madrid; On-site; EUR 30,000 - 45,000; Full time

Job summary

Prada in Madrid seeks a Client Advisor to deliver an extraordinary luxury client experience, placing the client at the center and guiding them through the brand journey.

You will act as brand ambassador, drive in-store and online sales, utilize CRM to deepen relationships, and collaborate with the team to ensure exceptional service.

Qualifications

• Experience delivering luxury client service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced luxury retail environment.
• Passion for fashion and brand storytelling.

Responsibilities

• Act as a brand ambassador, creating welcoming, inspiring experiences.
• Drive client engagement and exceed sales targets.
• Work with the team to ensure exceptional service in-store and online.
• Utilize CRM to personalize client interactions and build long-term relationships.

Skills

Brand ambassador

Client engagement

Sales targets

CRM usage

Omni-channel

Ecommerce

Job description

As Client Advisor, You guarantee an extraordinary and memorable luxury client experience, placing the Client above all, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.

You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world our brands.

You hold yourself accountable to achieve your individual and team sales target, acting as proactive player in ensuring the best service and responding to the client needs both in store and on ecommerce channel.

Responsibilities

• Act as a true brand ambassador, leveraging the human touch to create a welcoming and inspiring environment that drives client engagement and brings the brand’s values to life;
• Work as a team player and partner with fellow colleagues, foster open andconstructivecommunication,to ensure consistent exceptional experience and contribute to apositiveworkingenvironment, embracing Diversity and Inclusion values.
• Embrace leadership behaviors demonstrating a positive attitude and ability to work in team, showing adaptability to the needs of the business.
• Place the Client at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the "client journey ceremony";
• Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;
• Be driven to exceed KPI goals, ensuring the highest quality of sales and client service;
• Demonstrate an excellent knowledge of the products as well as our brands, culture and DNA;
• Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;
• Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;
• Operate with the highest level of care and respect for the Products;
• Utilize Company digital tools actively to offer a complete and integrated luxury experience;
• Capture Client data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships (when CRM campaigns will be activated) to offer a personalized approach and develop future opportunities;
• Embrace and promote the Omni Channel mindset;
• Host and conduct client appointments either in presence or leveraging technology to do virtual meeting;
• Work in synergy with the Back of House, participating to the daily operations of the store and preserving the stock room organized;
• Act in compliance with Company operational and stock procedures, ensuring the safeguarding of Company assets, cash handling (as required, in line with store leadership requests), inventory, logistics and all key reporting activities required by Head Office, while proactively executing Company policies and procedures.

These activities are intended to be illustrative and not exhaustive.