Control Centre Operator - Transport Hub, Palma (Full-Time)

Confidential employer; Palma; On-site; EUR 22,000 - 27,000; Full time

Job summary

Confidential employer in Palma is hiring two Control Centre Operators for immediate start. This permanent, full-time role involves monitoring transport services, coordinating backups, and communicating disruptions to keep passenger services running smoothly across Mallorca.

The ideal candidate has an intermediate vocational qualification, English at B1, and good Excel skills. Hermes system familiarity is a plus; immediate availability is required to join the operational team.

Qualifications

• Intermediate vocational training certificate (Ciclo Formativo de Grado Medio) or equivalent.
• Solid working knowledge of English at B1 level.
• Strong computer literacy, especially Microsoft Excel.
• Familiarity with the Hermes internal management system is advantageous.
• Immediate availability to join the team.

Responsibilities

• Monitor transport services to ensure schedule adherence and quality.
• Coordinate occupancy levels and backups across departments.
• Communicate all disruptions, delays and updates promptly.
• Record incidents in the Hermes system accurately.
• Handle customer complaints and feedback effectively.
• Support field and movement personnel during on-site incidents.

Skills

English (B1)

Attention to detail

Team coordination

Education

Ciclo Formativo de Grado Medio or equivalent

Tools

Excel

HERMES system

Job description

Confidential employer in Palma is hiring two Control Centre Operators for immediate start. This permanent, full-time role involves monitoring transport services, coordinating backups, and communicating disruptions to keep passenger services running smoothly across Mallorca.

The ideal candidate has an intermediate vocational qualification, English at B1, and good Excel skills. Hermes system familiarity is a plus; immediate availability is required to join the operational team.