Receptionist and Telephone Operator in Palma

Mallorca Map; Palma; On-site; EUR 12,694 - 15,205; Full time

Job summary

Mallorca Map in Palma, Mallorca, is seeking a Receptionist and Telephone Operator to welcome visitors and manage calls at a busy front desk.

The role involves daily administrative tasks and ensuring smooth office operations under a permanent contract, with a monthly gross salary of 1,250 EUR. Work hours are Mon-Fri 8:30–16:30, plus alternating Saturdays 9:45–13:15. Spanish, Catalan, and English are required.

Qualifications

• High school diploma (Bachiller) or higher educational qualifications.
• Minimum of 12 months of professional experience in customer service and public contact roles.
• High level of proficiency in Spanish, high level in Catalan, and high level in English to effectively assist local and international individuals.

Responsibilities

• Provide direct, professional customer service to the general public visiting the facility.
• Handle all incoming phone inquiries, manage telephone communications, and direct callers appropriately.
• Carry out various daily administrative tasks and clerical support to keep files and office processes up to date.

Skills

Front-desk experience

Customer service

Communication skills

Languages: ES, CA, EN

Education

High school diploma

Job description

Are you searching for a reliable and long-term job opportunity in Palma, Mallorca? A private entity operating in the education and humanities field is currently searching for a qualified Receptionist and Telephone Operator to join their front-desk team. Located in Palma, this position offers you a stable routine, direct contact with visitors, and a clear permanent contract structure. If you enjoy working in a dynamic setting where customer service and organization go hand in hand, this role is a great fit for you.

As a Receptionist and Telephone Operator

You will act as the face and voice of the organization. You will take on essential responsibilities that keep daily office operations moving effectively and efficiently.

Your daily tasks will include:

• Providing direct, professional customer service and attention to the general public visiting the facility.
• Handling all incoming phone inquiries, managing telephone communications, and directing callers appropriately.
• Carrying out various daily administrative tasks and clerical support functions to keep files and office processes up to date.

To meet the expectations of this job opportunity in Palma, you must bring previous experience in front-facing customer service alongside strong communication skills. The exact profile and requirements needed for this position are:

• High school diploma (Bachiller) or higher educational qualifications.
• Minimum of 12 months (1 year) of professional experience in customer service and public contact roles.
• High level of proficiency in Spanish, high level in Catalan, and high level in English to effectively assist local and international individuals.

This position provides defined parameters that allow you to plan your work and life smoothly in Mallorca:

• Employment contract: Permanent contract (Indefinido).
• Remuneration: 1,250 EUR gross per month.
• Working schedule: Regular hours from Monday to Friday from 8:30 to 16:30, plus alternate Saturdays working from 9:45 to 13:15.
• Location: Palma, Mallorca.

Required languages: es, ca, en; Estudios de bachiller o superiores; Experiencia mínima de 12 meses en atención al público; Catalán e inglés alto, dominio de castellano