Car Return Specialist

Europcar; Palma; On-site; EUR 21,000 - 25,000; Full time

Job summary

Europcar Mobility Group in Palma is seeking a Car Return Agent to be the face of our return process. You will welcome customers, inspect vehicles for wear and damage, and ensure the rental handover is smooth and efficient.

Ideal candidates have strong customer service skills, attention to detail, and the ability to work in a fast-paced environment while collaborating with the branch team to maintain fleet quality and accuracy.

Qualifications

• Strong attention to detail and ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Team player with a proactive attitude to assist wherever needed.

Responsibilities

• Greet and assist customers with professionalism and confidence when they return their vehicles.
• Check a high volume of vehicles back into the rental fleet daily.
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up to date.
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process.
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
• Perform additional duties as requested by management to contribute to the success of the branch.

Skills

Customer service

Vehicle inspection

Attention to detail

Teamwork

Communication skills

Job description

Europcar Mobility Group in Palma is seeking a Car Return Agent to be the face of our return process. You will welcome customers, inspect vehicles for wear and damage, and ensure the rental handover is smooth and efficient.

Ideal candidates have strong customer service skills, attention to detail, and the ability to work in a fast-paced environment while collaborating with the branch team to maintain fleet quality and accuracy.