Car Return Specialist – Customer Service & Inspection

Europcar-Mobility-Group; Comunidad de Madrid; Sur place; EUR 14 000 - 22 000; Plein temps

Résumé du poste

Europcar Mobility Group is seeking a Car Return Agent to serve as the face of our return process. You will help customers returning vehicles, inspect condition, and ensure smooth collection of keys and closure of rentals.

In this busy role you’ll maintain high standards of service, document observations accurately, and support branch operations. Prior customer service or transport/logistics experience is a plus, and a proactive team player mindset is essential.

Qualifications

• Previous experience in customer service or operations is preferred.
• Ability to assess vehicle condition accurately during returns.
• Strong communication and interpersonal skills.

Responsabilités

• Greet and assist customers returning vehicles with professionalism.
• Inspect vehicles for damage and record findings clearly.
• Manage key collection and finalize rental process efficiently.
• Contribute to branch operations to ensure smooth service.
• Support other tasks as needed by management.

Connaissances

Customer service

Attention to detail

Communication

Team player

Description du poste

Europcar Mobility Group is seeking a Car Return Agent to serve as the face of our return process. You will help customers returning vehicles, inspect condition, and ensure smooth collection of keys and closure of rentals.

In this busy role you’ll maintain high standards of service, document observations accurately, and support branch operations. Prior customer service or transport/logistics experience is a plus, and a proactive team player mindset is essential.