Car Return Specialist - Fleet Quality & Customer Care

Goldcar Spain S.L.U; Madrid; On-site; EUR 17,000 - 22,000; Full time

Job summary

Europcar Mobility Group is seeking a Car Return Agent to be the face of the return process. You will greet customers, inspect vehicles for condition, and ensure the smooth collection of keys and completion of the rental cycle.

You will contribute to fleet quality records, support branch operations, and deliver a high level of customer service in a fast-paced setting. Prior customer service or operations experience is preferred; the role supports the branch daily operations.

Qualifications

• Strong attention to detail and ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Team player with a proactive attitude to assist wherever needed.
• Experience in customer service or operational roles is preferred.

Responsibilities

• Greet and assist customers with professionalism when returning vehicles.
• Check vehicles back into the rental fleet daily.
• Identify and document any new damage on vehicles.
• Contribute to fleet quality control and damage records.
• Provide excellent customer service during all interactions and ensure smooth return process.
• Support other branch areas to improve operations.
• Perform additional duties as requested by management.

Skills

Customer service

Detail-oriented

Vehicle inspection

Multitasking

Team player

Job description

Europcar Mobility Group is seeking a Car Return Agent to be the face of the return process. You will greet customers, inspect vehicles for condition, and ensure the smooth collection of keys and completion of the rental cycle.

You will contribute to fleet quality records, support branch operations, and deliver a high level of customer service in a fast-paced setting. Prior customer service or operations experience is preferred; the role supports the branch daily operations.