Car Return & Fleet Quality Specialist

Europcar; Tàrrega; Presencial; EUR 12.398 - 17.908; Jornada completa

Descripción de la vacante

Europcar Mobility Group is seeking a Car Return Agent in Cataluña, Spain to greet customers, process vehicle returns and ensure the fleet is in top condition to complete the rental experience.

You will inspect vehicles, document any damages, support branch operations and provide friendly service in a fast-paced environment. Europcar Mobility Group brings 75 years of mobility expertise and a worldwide network to every customer interaction.

Formación

• Strong attention to detail and ability to assess vehicle condition.
• Excellent communication and customer service skills.
• Ability to work efficiently in a fast-paced environment.
• Team player with a proactive attitude to assist wherever needed.

Responsabilidades

• Greet and assist customers with professionalism and confidence when they return their vehicles.
• Check a high volume of vehicles back into the rental fleet daily.
• Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation.
• Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date.
• Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process.
• Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized.
• Perform additional duties as requested by management to contribute to the success of the branch.

Conocimientos

Attention to detail

Customer service

Communication

Team player

Descripción del empleo

Europcar Mobility Group is seeking a Car Return Agent in Cataluña, Spain to greet customers, process vehicle returns and ensure the fleet is in top condition to complete the rental experience.

You will inspect vehicles, document any damages, support branch operations and provide friendly service in a fast-paced environment. Europcar Mobility Group brings 75 years of mobility expertise and a worldwide network to every customer interaction.