Bottega Veneta Fixed-Term Client Advisor Madrid Eci

Kering España; Madrid; Sur place; EUR 22 000 - 32 000; Plein temps

Résumé du poste

Bottega Veneta España in Madrid is seeking a Client Advisor on a fixed-term contract reporting to the Store Manager at Madrid ECI. You will meet performance targets, deliver exceptional service and contribute to a premium customer experience within a luxury environment.

Ideal candidates will have fashion retail experience, strong communication skills, and be fluent in Spanish and English. The role is a fixed-term full-time position based in Madrid with opportunities for growth within the Kering

Qualifications

• Excellent customer service and service attitude.
• Sales experience in fashion & luxury contexts.
• Excellent communication and empathic skills.
• Fluent in Spanish and English.

Responsabilités

• Finalize sales targets in line with company strategy.
• Use effective selling techniques to maximize store performance.
• Contribute to teamwork and share information and best practices.
• Collect and update customer information for CRM and Client Book usage.
• Uphold company standards and procedures.
• Keep stock info updated and follow store-transfer procedures.
• Cultivate customer relationships.
• Deliver excellence in customer service in line with standards.

Connaissances

Customer service

Sales experience

Communication

Team player

Multitasking

Bilingual ES/EN

Description du poste

Summary

Bottega Veneta - inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.

Job Description

We are currently seeking a Client Advisor within a fixed-term contract who will report to the Store Manager as part of our dynamic team in Madrid ECI.

Your opportunity

Meet performance expectations and provide excellent customer service to ensure customer satisfaction in alignment with company standards.

How you will contribute

• Finalize sales targets achievements in line with company strategy
• Use effective selling techniques to maximize the business potential of the stores
• Contribute to build team working sharing information and best practices
• Collect and update customer information to ensure an efficient use of CRM and Client Book
• Uphold respect of the company standards and procedures
• Keep stock info updated and follow store-to- store transfer request procedures
• Cultivate customer relationships
• Deliver excellence in customer service in alignment with the company standards

Who you are

• Excellent customer and service attitude and high flexibility to adapt to several types of Customers
• Sales experience preferably in fashion & luxury contexts
• Excellent communication and empathic skills
• Commercial results orientation
• Good team player
• Multitasking, flexible
• Capacity to work in a fast moving, dynamic and stressing environment
• Fluent in Spanish and English

Why work with us?

This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment. Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Job Type Fixed Term (Fixed Term) Start Date 2026-02-02 Schedule Full time Organization Bottega Veneta España, SL