Client Advisor - Puerto Banus

Sabceducation; Marbella; On-site; EUR 21,000 - 28,000; Full time

Job summary

Sabceducation in Marbella is seeking a client-focused sales associate to manage the client journey and strengthen long-term relationships. You will engage with existing and prospective clients, delivering Valentino Couture Service with impeccable attention to each phase, from welcome to closing.

Knowledge of CRM targets and clienteling tools is essential. Prepare for appointments by researching client preferences, staying current on fashion trends, and collaborating with the team to maximize

Qualifications

• Exceptional clientele and relationship-building abilities.
• Ability to work evenings, weekends and holidays as required.
• Proactive, action-oriented with results focus.
• Strong team-player attitude and collaboration.
• Good problem-solving and communication skills.

Responsibilities

• Master the client journey to build long-term relationships.
• Engage proactively with existing and potential clientele.
• Deliver Valentino Couture Service impeccably at every phase.
• Be aware of CRM targets and pursue actions to meet them.
• Capture client data consistently and maintain notes.

Skills

Client relationship management

Sales-driven

Flexible schedule

Team player

Problem-solving

Job description

Key Responsibilities:

Brand Experience:

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle
• Consistently works to achieve given sales, KPIs and CRM targets

Styling:

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals:

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements:

• Exceptional clientele, customer relationship building skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for results
• Problem-solver
• Must be a team player