Senior Client Advisor - Madrid

Valentino; Madrid; On-site; EUR 30,000 - 45,000; Full time

Job summary

Valentino in Madrid is seeking a Senior Client Advisor to embody the brand values and master every stage of the client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

You will engage clients, demonstrate expert product knowledge, and collaborate with store teams to deliver outstanding results while upholding luxury standards in a fast-paced environment.

Responsibilities

• Act as a senior brand representative embodying Valentino values and mastering every stage of the client experience, from preparation to retention.
• Lead by example and mentor junior staff to achieve exceptional client service and sales performance.
• Exceed individual sales targets and drive store sales objectives through proactive client engagement and strategic selling techniques.
• Demonstrate KPI mastery by understanding how each touchpoint affects metrics and apply advanced styling to boost cross-selling and average ticket size.
• Engage and retain existing clients, recruit new ones, and create bespoke engagement strategies across walk-ins, appointments, distance sales and partnerships.
• Maintain expert-level product knowledge of Valentino creations and communicate stories to staff and clients, serving as a reference for the team.
• Ensure compliance with operational guidelines, support cycle counts, stock takes, product receiving, and documentation management.
• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App) to streamline store activities and mentor staff in their use.
• Communicate insights to management to improve store operations and client engagement strategies.

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position: Senior Client Advisor - Madrid

JOB MISSION

Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

SALES & KPIs

• - Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
• - KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

CLIENTELING

• - Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
• - Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge)

• - Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS

• - Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
• - Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)

TEAM

• - Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
• - Mentor junior staff to achieve exceptional client service and sales performance.

CORE COMPETENCIES

• - Team Collaboration : Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
• - Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
• - Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
• - Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
• - Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.