Client Advisor Madrid Boutique

Marni; Madrid; On-site; EUR 25,000 - 35,000; Full time

Job summary

Marni is seeking a Client Advisor for its Madrid boutique to warmly welcome customers, assist with product selections, and ensure an attentive shopping experience.

In this role you will manage stock, process payments, and uphold brand standards while engaging with a diverse clientele and supporting team goals.

Qualifications

• Experience in luxury/fashion is a plus.
• Fluent English.
• Friendly and engaging personality.
• Comfortable working with the public.
• Confident, results-oriented, helpful and polite.
• Ability to work as part of a boutique team.
• Knowledge of inventory techniques.

Responsibilities

• Greet customers and assist with their needs.
• Help with stock control and management.
• Assist customers to find products.
• Provide advice on product selection.
• Process cash and card payments.
• Report discrepancies and problems to supervisor.
• Handle refunds and customer complaints.
• Follow brand guidelines in all interactions.
• Attach tags to merchandise on the floor.
• Receive and store stock; update promotions and displays.

Skills

Greeting customers

Stock control

Customer assistance

Product advice

Cash handling

Discrepancies

Refund handling

Complaint handling

Brand guidelines

Tag merchandise

Stock receiving

Visual merchandising

Job description

We are committed to creating empowering, emotive, and everyday designs that allow our customers the means to express themselves authentically, in every occasion.

#COLOROUTSIDETHELINES

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

Marni is looking for a Client Advisor to join its team's Boutique in Madrid.

PROFILE

• Greeting customers;
• Be involved in stock control and management;
• Assisting customer to find what they are looking for;
• Giving advice and guidance on product selection to customers;
• Being responsible for processing cash and card payments;
• Reporting discrepancies and problems to the supervisor;
• Dealing with customer refunds;
• Responsible dealing with customer complaints;
• Working within established guidelines, particularly with brand;
• Attaching tags to merchandise on the floor;
• Receiving and storing the delivery of stock;Keep up to date with special promotions and putting up displays.

Job Requirements

• At least 1 years of experience as Sales Associate in Luxury/Fashion industry will be a plus;
• Selling experience in RTW and accessories;
• Having a friendly and engaging personality;
• Comfortable working with members of the public;
• Should have a confident manner and result-oriented;
• Must be helpful and polite with positive attitude and reliable behaviour;
• Able to work as part of a boutique’s team;
• Knowledge of inventory techniques;
• Fluent English.

#MRN

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