Client Advisor - Madrid

Sabceducation; Madrid; Sur place; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Maison Valentino in Madrid seeks a Client Advisor to deliver the full Valentino client experience, from preparation to retention. You will embody brand values, lead by example, and mentor junior staff to achieve exceptional service and sales performance.

Responsibilities include exceeding sales targets, leveraging clienteling, educating clients on Valentino creations, ensuring flawless operations, and collaborating with the team to drive loyalty across walk-ins, appointments, and partnerships.

Qualifications

• Act as a senior brand representative embodying Valentino values.
• Lead by example and mentor junior staff to achieve exceptional client service and sales.
• Exceed individual sales targets and drive store sales objectives.
• Understand KPIs and apply cross-selling strategies to raise average ticket size.

Responsabilités

• Act as a senior brand representative embodying the Valentino values across the client journey.
• Mentor junior staff and lead by example to deliver top-tier client service.
• Drive sales and client engagement through proactive selling techniques and partnerships.
• Ensure full compliance with operational guidelines, after-sales support, stock and documentation processes.

Connaissances

Brand storytelling

Clienteling

Sales leadership

Mentorship

Outils

Smart XP

MY-V XP

PRISM

SAP

Description du poste

Client Advisor - Madrid ECI (fixed term)

Location: Madrid, ES

ID: 12741

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Position:Client Advisor - Madrid ECI (fixed term)

JOB MISSION

Act as a senior brand representative embodying the brand values and mastering every stage of the Valentino Client experience, from preparation to retention. Lead by example and mentor junior staff to achieve exceptional client service and sales performance.

SALES & KPIs

• Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.


• KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.

CLIENTELING

• Client Engagement: Retain existing clients and the recruit new and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.


• Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.

PRODUCT (care & knowledge)

• Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.

OPERATIONS

• Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more. Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.


• Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)

TEAM

• Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.


• Mentor junior staff to achieve exceptional client service and sales performance.

CORE COMPETENCIES

On top of the previous competencies the below match the seniority of the Colleague

• Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.


• Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.


• Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.


• Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.


• Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.

By submitting an internal application, the employee confirms they have informed their direct supervisor and HR.

By referring a candidate, the employee confirms they personally know the individual and also confirms that the referred candidate has been informed in advance about the referral and has given their consent to the sharing of their personal data (full name, email address).

Before referring a candidate, please check the Referral Program General Guidelines and local Annex available on Valentino Place.