Booking & Reservations Specialist – Events Travel (B2B)

Events Arena; Barcelona; On-site; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Bonus up to 20%

23 days annual leave

Permanent contract

Office in Poblenou, Barcelona

Job summary

Events Arena, based in Barcelona, seeks an experienced Sales Executive to manage end-to-end reservations for B2B clients. You’ll operate across flash-sale and distribution channels, coordinating with suppliers and internal teams to ensure accurate bookings and proactive client support.

Ideal candidates bring customer service experience, CRM proficiency, and sharp attention to detail. Fluency in French and English is required; Spanish is a plus.

Qualifications

• Previous professional experience in customer service or client relations.
• Experience working with a CRM or booking system.
• Precision and meticulous attention to detail - non-negotiable.
• Strong organisational skills and ability to manage high volumes simultaneously.
• Reactive, professional and client-oriented.
• Comfortable with structured, recurring tasks and looking for a stable, long-term position.
• Ability to use internal AI tools in daily workflow.
• Capacity for self-reflection and continuous improvement.
• Fluent in French and English; Spanish is a strong plus.
• Experience in travel, events, ticketing or hospitality is a plus.

Responsibilities

• Daily processing of reservations from flash-sale and large-scale distribution operations
• Verification of booking accuracy: dates, quantities, options and conditions
• Internal coordination to ensure smooth reservation execution
• Booking confirmations and follow-up
• Transmission of client listings to suppliers (hotel roomings, transfers, etc.)
• Handling client requests: questions, modifications, cancellations, specific needs
• Preparing quotes and tailored commercial proposals
• Rigorous follow-up of client files through to closure
• Daily analysis of pricing spreads and internal tools
• Proactive reporting on stock status and sales trends
• Alerting the relevant teams in case of operational or commercial risk
• Ad hoc support to day-to-day logistics when needed

Skills

Customer service

CRM usage

Booking systems

Attention to detail

Organisational skills

Client relations

English

French

Spanish helpful

Travel experience

Tools

CRM software

Job description

Events Arena, based in Barcelona, seeks an experienced Sales Executive to manage end-to-end reservations for B2B clients. You’ll operate across flash-sale and distribution channels, coordinating with suppliers and internal teams to ensure accurate bookings and proactive client support.

Ideal candidates bring customer service experience, CRM proficiency, and sharp attention to detail. Fluency in French and English is required; Spanish is a plus.