B2B Group Travel Support Specialist

Exoticca; Barcelona; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

On-site in Barcelona

Permanent contract

Travel package discounts

Flexible compensation (Cobee)

Language lessons

Team events

Job summary

Exoticca in Barcelona is seeking a motivated B2B Group Travel Support to be the voice of our brand for travel agents. You will handle pre-sales inquiries, explain policies, and help agents move group requests forward with professional care.

You will qualify hot leads, gather essential details, and coordinate with Travel Specialists to ensure seamless handoffs. Fluent English and Spanish, excellent communication, and a proactive mindset are essential for success in this onsite role.

Qualifications

• Fluent in English and Spanish with strong verbal communication.
• Experience in travel or pre-sales support is beneficial.
• Ability to handle inbound calls and qualify group opportunities.

Responsibilities

• Answer incoming calls from travel agents to assist with pre-sales inquiries and policies.
• Qualify hot leads, gather key details, and hand off to Travel Specialists.
• Review and track group requests to keep agents informed and moving forward.
• Collaborate with Specialist and Post-Booking teams to boost group sales and service.

Skills

Phone communication

Active listening

Team collaboration

Organized

Detail-oriented

Tools

Salesforce

Job description

Exoticca in Barcelona is seeking a motivated B2B Group Travel Support to be the voice of our brand for travel agents. You will handle pre-sales inquiries, explain policies, and help agents move group requests forward with professional care.

You will qualify hot leads, gather essential details, and coordinate with Travel Specialists to ensure seamless handoffs. Fluent English and Spanish, excellent communication, and a proactive mindset are essential for success in this onsite role.