Booking Agent

Events Arena; Barcelona; Presencial; EUR 36.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Bonus up to 20%

23 days annual leave

Permanent contract

Office in Poblenou, Barcelona

Descripción de la vacante

Events Arena, based in Barcelona, seeks an experienced Sales Executive to manage end-to-end reservations for B2B clients. You’ll operate across flash-sale and distribution channels, coordinating with suppliers and internal teams to ensure accurate bookings and proactive client support.

Ideal candidates bring customer service experience, CRM proficiency, and sharp attention to detail. Fluency in French and English is required; Spanish is a plus.

Formación

• Previous professional experience in customer service or client relations.
• Experience working with a CRM or booking system.
• Precision and meticulous attention to detail - non-negotiable.
• Strong organisational skills and ability to manage high volumes simultaneously.
• Reactive, professional and client-oriented.
• Comfortable with structured, recurring tasks and looking for a stable, long-term position.
• Ability to use internal AI tools in daily workflow.
• Capacity for self-reflection and continuous improvement.
• Fluent in French and English; Spanish is a strong plus.
• Experience in travel, events, ticketing or hospitality is a plus.

Responsabilidades

• Daily processing of reservations from flash-sale and large-scale distribution operations
• Verification of booking accuracy: dates, quantities, options and conditions
• Internal coordination to ensure smooth reservation execution
• Booking confirmations and follow-up
• Transmission of client listings to suppliers (hotel roomings, transfers, etc.)
• Handling client requests: questions, modifications, cancellations, specific needs
• Preparing quotes and tailored commercial proposals
• Rigorous follow-up of client files through to closure
• Daily analysis of pricing spreads and internal tools
• Proactive reporting on stock status and sales trends
• Alerting the relevant teams in case of operational or commercial risk
• Ad hoc support to day-to-day logistics when needed

Conocimientos

Customer service

CRM usage

Booking systems

Attention to detail

Organisational skills

Client relations

English

French

Spanish helpful

Travel experience

Herramientas

CRM software

Descripción del empleo

Events Arena is a Barcelona-based B2B travel agency specialising in premium sports and cultural event packages across Europe. As a recognised distributor for major sports events (football, F1, MotoGP, rugby, tennis, basketball and more), we work exclusively with professional clients through long-lasting partnerships. We are a growing company, working with our own in-house technology and tools embedded in our daily workflow.

We’re looking for an experienced, detail-oriented Sales Executive to manage reservations end-to-end and support our B2B clients with precision and responsiveness.

The role

You will be the operational backbone of our sales flow, handling reservations from end to end across our flash-sale and distribution channels, managing client relationships with precision, and keeping the team informed through proactive monitoring. You will work at the intersection of sales, operations and customer service, in an event-driven environment.

Key responsibilities

Booking management

• Daily processing of reservations from flash-sale and large-scale distribution operations
• Verification of booking accuracy: dates, quantities, options and conditions
• Internal coordination to ensure smooth reservation execution
• Booking confirmations and follow-up
• Transmission of client listings to suppliers (hotel roomings, transfers, etc.)
• Handling client requests: questions, modifications, cancellations, specific needs
• Preparing quotes and tailored commercial proposals
• Rigorous follow-up of client files through to closure

Monitoring & reporting

• Daily analysis of pricing spreads and internal tools
• Proactive reporting on stock status and sales trends
• Alerting the relevant teams in case of operational or commercial risk

Other

• Ad hoc support to day-to-day logistics when needed

What we’re looking for

• Previous professional experience in customer service or client relations
• Experience working with a CRM or booking system
• Precision and meticulous attention to detail - non-negotiable
• Strong organisational skills and ability to manage high volumes simultaneously
• Reactive, professional and client-oriented
• Comfortable with structured, recurring tasks and looking for a stable, long-term position
• Ability to use internal AI tools in your daily workflow
• Capacity for self-reflection and continuous improvement
• Fluent in French and English; Spanish is a strong plus
• Experience in travel, events, ticketing or hospitality is a plus

Compensation & working conditions

Contract

• Full-time, permanent contract
• Based in our Poblenou office, Barcelona
• 40 hours/week - 9:00 to 18:00 with a 1-hour lunch break
• 23 working days of annual leave
• Salary based on experience and profile
• Variable bonus of up to 20% of gross annual salary, based on individual performance and company results