Bilingual SaaS Support Engineer Spanish/English

Zoho Europe; Ribarroja del Turia; Presencial; EUR 30.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

27 days vacation

Health Insurance

Company lunch provided

MacBook and mobile for business use

Company-paid travel insurance

Descripción de la vacante

A leading SaaS provider is looking for a Customer Support Engineer in Valencia, Spain. This role offers the opportunity to support Spanish-speaking customers, assisting with in-depth troubleshooting and solution guidance. The ideal candidate will have 3–5 years of experience and strong technical skills in SaaS environments. Join a dynamic team and contribute to enhancing customer experiences. The position includes benefits like health insurance and 27 days of vacation.

Formación

• 3–5 years of experience in technical support, SaaS support, or system administration roles.
• Strong technical understanding and familiarity with SaaS environments.
• Natural ability to solve problems and analyze complex issues.

Responsabilidades

• Become a subject matter expert on Zoho's suite of business applications.
• Serve as a trusted technical advisor for Spanish-speaking customers.
• Collaborate with cross-functional teams to investigate complex technical scenarios.

Conocimientos

Fluent proficiency in Spanish

Strong command of English

Technical understanding of SaaS environments

Problem-solving skills

Adaptability

Descripción del empleo

A leading SaaS provider is looking for a Customer Support Engineer in Valencia, Spain. This role offers the opportunity to support Spanish-speaking customers, assisting with in-depth troubleshooting and solution guidance. The ideal candidate will have 3–5 years of experience and strong technical skills in SaaS environments. Join a dynamic team and contribute to enhancing customer experiences. The position includes benefits like health insurance and 27 days of vacation.