Technical Support Specialist: Merchant Solutions

Leadtech Group; España; Presencial; EUR 30.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Collaborative work environment

Continuous learning opportunities

Hands-on experience with cutting-edge technologies

Descripción de la vacante

A dynamic tech company in Spain is seeking a customer-centric professional with technical acumen to join their Customer Support team. The ideal candidate should have at least one year of experience in digital customer service, strong problem-solving skills, and excellent communication abilities in English. Responsibilities include managing customer inquiries, performing technical assessments, and collaborating with cross-functional teams to enhance merchant satisfaction. Join a collaborative environment fostering continuous learning and operational excellence.

Formación

• At least 1 year of experience in Customer Service or Technical Support.
• Proven experience with ticketing systems like Zendesk and Freshdesk.
• Strong proficiency in JavaScript; Python knowledge is a plus.

Responsabilidades

• Handle customer inquiries via ticketing systems with professionalism.
• Perform initial technical assessments of issues by reviewing logs.
• Collaborate with development teams to elevate complex issues.

Conocimientos

Analytical thinking

Problem-solving

Technical support knowledge

Customer service skills

English communication

Educación

Experience in Customer Service or Technical Support

Herramientas

Zendesk

Jira

Looker

Descripción del empleo

A dynamic tech company in Spain is seeking a customer-centric professional with technical acumen to join their Customer Support team. The ideal candidate should have at least one year of experience in digital customer service, strong problem-solving skills, and excellent communication abilities in English. Responsibilities include managing customer inquiries, performing technical assessments, and collaborating with cross-functional teams to enhance merchant satisfaction. Join a collaborative environment fostering continuous learning and operational excellence.