Bilingual Customer Service & Tech Support Advisor (Spanish/English)

TP; Barcelona; On-site; EUR 17,000 - 20,000; Full time

Benefits offered by this job

38.5 hours/week

Temporary contract of 2 months

Salary: 18,470 € gross/year

Referral Program: Bring a Friend

Career plans and growth opportunities

Team building in dynamic environment

Job summary

TP is seeking a Customer Service and Technical Support Advisor with Spanish to act as a brand ambassador in the coffee and culinary sector. The role covers presales, aftersales, store and e-commerce support, and basic technical troubleshooting, with a focus on customer satisfaction.

The ideal candidate will have C2 Spanish and strong English, problem-solving skills, empathy, and a customer-first mindset. The position offers a 38.5-hour week, rotating shifts, and a two-month temporary contract in

Qualifications

• Listening and understanding capacity.
• Empathy (Understanding others).
• Customer focus is essential.
• Problem solving and technical learning.
• Integrity and trust.
• Conflict management.

Responsibilities

• Provide 360° support to all brands in presales and aftersales scenarios, including physical stores and e-commerce.
• Assist in backoffice tasks and basic technical troubleshooting.
• Coordinate with teams to ensure smooth customer experience in Spanish and English.

Skills

Listening skills

Empathy

Customer focus

Problem solving

Integrity

Conflict resolution

Job description

TP is seeking a Customer Service and Technical Support Advisor with Spanish to act as a brand ambassador in the coffee and culinary sector. The role covers presales, aftersales, store and e-commerce support, and basic technical troubleshooting, with a focus on customer satisfaction.

The ideal candidate will have C2 Spanish and strong English, problem-solving skills, empathy, and a customer-first mindset. The position offers a 38.5-hour week, rotating shifts, and a two-month temporary contract in