Remote Customer Service Pro: Bilingual (Spanish/English)

Bf By Beatriz Furest; Guntín; A distancia; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Health and wellness programs

Career growth opportunities

Descripción de la vacante

Bf By Beatriz Furest is seeking a Customer Service Representative to join a fully remote team serving customers across Spain. The role emphasizes delivering prompt, accurate, and friendly support to ensure high customer satisfaction.

Responsibilities include handling inquiries via phone, email, and chat, providing product and policy information, and maintaining accurate customer records in CRM systems. A remote, autonomous work environment is offered with growth opportunities.

Formación

• Previous experience in a customer service or call center environment is highly desirable.
• Excellent verbal and written communication in Spanish and proficiency in English.
• Strong active listening and problem-solving capabilities.
• Familiarity with CRM systems and customer support software.
• Ability to work independently, manage time effectively, and maintain a positive attitude in a remote setting.

Responsabilidades

• Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information about products, services, and company policies.
• Resolve customer complaints and issues, escalating complex cases when necessary.
• Maintain customer records by updating account information and logging interactions.
• Identify opportunities to enhance the customer experience and improve service delivery.

Conocimientos

Customer service

Bilingual Spanish-English

Active listening

CRM systems

Herramientas

CRM software

Descripción del empleo

Bf By Beatriz Furest is seeking a Customer Service Representative to join a fully remote team serving customers across Spain. The role emphasizes delivering prompt, accurate, and friendly support to ensure high customer satisfaction.

Responsibilities include handling inquiries via phone, email, and chat, providing product and policy information, and maintaining accurate customer records in CRM systems. A remote, autonomous work environment is offered with growth opportunities.