Operations Representative - French / Dutch and English Speaking

The Cigna Group; Madrid; Híbrido; EUR 25.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work hours

Remote work options

Health and wellbeing initiatives

Extra-legal benefits

Descripción de la vacante

A global healthcare company in Madrid is seeking an Operations Representative who speaks French or Dutch and English. This role involves processing insurance claims, managing data reporting, and maintaining client relationships. Ideal candidates will have a Bachelor’s degree in finance or related fields, strong numerical skills, and proficiency in Microsoft Office. The position offers flexible work hours, a supportive team environment, and an attractive salary with additional benefits.

Formación

• Fluency in English and French or Dutch; additional language skills are a plus.
• Previous experience with non-medical claims such as life or travel insurance is preferred.
• Adaptable, eager to learn, customer-centric, and results-oriented.
• Experience with non-medical claims (life/travel) preferred.
• Customer-centric, adaptable and team-oriented.

Responsabilidades

• Process incoming insurance claims and act as the first point of contact for clients.
• Manage reporting data and support the team’s technical experts.
• Assess and process claims based on policy conditions.
• Maintain professional relationships with clients and third parties.
• Fill out claim data accurately and report findings to finance and managers.
• Answer general questions about policy conditions via email/phone in multiple languages.

Conocimientos

Fluency in English and French or Dutch

Strong numerical acumen

Proficient communication skills

Ability to work independently and collaboratively

Microsoft Office

Educación

Bachelor’s degree or higher in finance, insurance, communication

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Operations Representative – French / Dutch and English Speaking

Apply for the Operations Representative – French / Dutch and English Speaking role at The Cigna Group.

Location: Madrid, Community of Madrid, Spain

About Cigna

Cigna Healthcare is a global health service company with roots in the US, serving more than 180 million customers and patients worldwide. We deliver quality health care through choice, predictability, affordability and integrated capabilities that advance whole‑person health. Our mission is to help customers improve their health, well‑being and sense of security, supported by a whole‑health approach that focuses on resilience, reduced stress and emotional health.

Roles & Responsibilities

As an Operations Representative on the Life & Protection Solutions team you will:

• Process incoming insurance claims (e.g., travel, temporary work incapacity) and be the first point of contact for clients, policyholders, and insurance partners.
• Manage reporting data to internal and external stakeholders and support team’s technical experts.
• Assess and process claims based on policy conditions, acting as the hub between medical advisors, claimants, clients’ HR departments, and other parties to ensure accurate handling.
• Maintain professional relationships with clients and third parties, handling files in a manner that best serves claimants and clients.
• Fill out claim data accurately and report findings to finance, client managers, and other necessary parties.
• Answer general questions about policy conditions via email and phone in multiple languages.

Skills and Knowledge

• Bachelor’s degree or higher in finance, insurance, communication or equivalent experience.
• Strong numerical acumen and proficient communication skills.
• Fluency in English and French or Dutch; additional language skills (e.g., German) are a bonus.
• Previous experience with non‑medical claims such as life or travel insurance is preferred.
• Adaptable, eager to learn, customer‑centric, and results‑oriented.
• Ability to work independently and collaboratively within a team.
• Proficient in Microsoft Office (Word, Excel, Outlook).

What We Offer

• A diverse role within an international context working with impressive clients.
• A welcoming team and supportive people manager to guide you.
• Cigna’s “Happy You” health and wellbeing initiatives, flexible work hours, and remote work options.
• An attractive salary plus extra‑legal benefits.

Equal Opportunity Employer

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth, related medical conditions, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with respect to public assistance, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email [e-mail] for support.