Bilingual Italian/English Customer Service Specialist | Hybrid

Barcelona, Spain Donaldson Ibèrica Soluciones; Terrassa; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Telework expenses support

Company shuttle from Plaza España

Job summary

Donaldson is seeking a Customer Service Representative in Terrassa, Barcelona, to support Process Filtration with native Italian and strong English. The role handles orders, invoicing, inquiries, and cross‑functional coordination with sales, logistics and finance in a hybrid setup.

You will manage pricing inquiries, provide delivery commitments, and ensure accurate order processing, while collaborating with teammates in a multinational environment.

Qualifications

• Minimum 2 years of experience in customer service, administration, or logistics.
• Native Italian and high English required.
• Proficient with MS Office and Outlook.
• Knowledge of Oracle R12 and CRM systems is an asset.
• Familiarity with Incoterms and payment terms.

Responsibilities

• Process, monitor, and follow up customers' purchasing orders.
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies.
• Manage invoice creation, corrections, and the return of the material activities.
• Receive and process customer inquiries on pricing, lead-time, products, and availability, via professional communication.
• Coordinate internally with sales, logistics, finance and production to keep aware of customer activities.

Skills

English (high)

Italian (native)

MS Office

Outlook

CRM

Oracle R12

Incoterms

Payment terms

Team player

Pro-active

Tools

MS Office

Outlook

Oracle R12

CRM

Job description

Donaldson is seeking a Customer Service Representative in Terrassa, Barcelona, to support Process Filtration with native Italian and strong English. The role handles orders, invoicing, inquiries, and cross‑functional coordination with sales, logistics and finance in a hybrid setup.

You will manage pricing inquiries, provide delivery commitments, and ensure accurate order processing, while collaborating with teammates in a multinational environment.