English-Fluent Customer Service Specialist — Hybrid

Donaldson; Terrassa; Hybrid; EUR 22,000 - 30,000; Full time

Benefits offered by this job

Permanent position

Flexible working hours

Hybrid working model

Company shuttle or commuting support

Meal allowance

Telework expenses support

Coffee & fruit at office

Job summary

Donaldson is seeking a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, near Barcelona. You will manage customer purchase orders and build strong relationships with assigned accounts while supporting business growth across the Export region.

The role offers a permanent position with a hybrid work model (3 days remote per week), flexible hours, meal allowance, and onboarding support.

Qualifications

• Minimum 2 years in customer service, administration, or logistics.
• Proficiency in MS Office and Outlook.
• Knowledge of Oracle R12, incoterms, export documents, payment terms, and CRM is a plus.
• Fluent English is required; knowledge of Turkish would be a strong asset.
• Ability to multitask and to work well in a team.

Responsibilities

• Process, monitor, and follow-up customers’ purchase orders.
• Provide delivery commitment and follow-up on order activity for assigned customers.
• Offer administrative support for the assigned customers.
• Manage invoice creation, corrections, and returns of materials.
• Handle customer inquiries on pricing, lead-times, products, and availability.
• Coordinate with sales, logistics, finance, and production.

Skills

Fluent English

Customer service experience

MS Office

Outlook

Oracle R12

Incoterms

CRM

Multitasking

Proactive

Team player

Tools

CRM system

Job description

Donaldson is seeking a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, near Barcelona. You will manage customer purchase orders and build strong relationships with assigned accounts while supporting business growth across the Export region.

The role offers a permanent position with a hybrid work model (3 days remote per week), flexible hours, meal allowance, and onboarding support.