Bilingual Italian/English CS Specialist - Hybrid, Flexible Hours

USA Donaldson Company Inc.; Terrassa; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Hybrid work

Flexible hours

Meal allowance

Telework support

Health insurance

Pension plan

Coffee & fruit

Job summary

Donaldson is seeking a Customer Service Representative in Terrassa (Barcelona area) to manage Italian customers with strong English, handling orders and coordinating with sales. The role supports growth in the Italian market and requires 2+ years in customer service or logistics.

The position offers a hybrid model with flexible hours, onboarding, meal allowance, telework expenses support, and health and pension benefits after one year. Candidates must reside in Barcelona province.

Qualifications

• Minimum of 2 years of experience in customer service, administration, or logistics.
• Native level Italian and high level of English required.
• Flexible, able to multitask and adapt to changes.
• Pro-active attitude and team player.

Responsibilities

• Process, monitor, and follow-up customers' purchasing orders.
• Provide effective service and administrative support for assigned customers.
• Provide delivery commitment to customers and follow-up on order activity.
• Manage invoice creation, corrections, and returns of material activities.
• Receive and process customer inquiries on pricing, lead-time, products, and availability.
• Coordinate internally with sales, logistics, finance, and production to keep all aware of customer activities.

Skills

Italian native

English high

Customer service

Multitasking

Communication

Tools

Oracle R12

CRM systems

Incoterms

Payment terms

MS Office

Outlook

Job description

Donaldson is seeking a Customer Service Representative in Terrassa (Barcelona area) to manage Italian customers with strong English, handling orders and coordinating with sales. The role supports growth in the Italian market and requires 2+ years in customer service or logistics.

The position offers a hybrid model with flexible hours, onboarding, meal allowance, telework expenses support, and health and pension benefits after one year. Candidates must reside in Barcelona province.