Export Customer Service Specialist — Hybrid

USA Donaldson Company Inc.; Terrassa; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Telework expenses support

Hybrid work model

Descripción de la vacante

Donaldson is seeking a Customer Service Representative to join the Industrial Solutions Customer Service team in Terrassa, near Barcelona. The role focuses on managing customer purchase orders and building strong relationships with assigned accounts, supporting export activities.

You will work closely with the sales team, provide timely order updates, coordinate with logistics and finance, and maintain excellent customer service through proactive communication.

Formación

• 2+ years in customer service, administration, or logistics.
• Proficient in MS Office and Outlook.
• Knowledge of Oracle R12 and export documents is an asset.
• Knowledge of incoterms and CRM is a plus.

Responsabilidades

• Process, monitor, and follow-up customers' purchasing orders.
• Provide effective service and administrative support for the assigned customers.
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies.
• Manage invoice creation, corrections, and the return of the material activities.
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships.
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities.

Conocimientos

English fluency

Customer service

MS Office

Oracle R12

CRM knowledge

Export documents

Descripción del empleo

Donaldson is seeking a Customer Service Representative to join the Industrial Solutions Customer Service team in Terrassa, near Barcelona. The role focuses on managing customer purchase orders and building strong relationships with assigned accounts, supporting export activities.

You will work closely with the sales team, provide timely order updates, coordinate with logistics and finance, and maintain excellent customer service through proactive communication.