Customer Service Representative (Export)

USA Donaldson Company Inc.; Terrassa; Híbrido; EUR 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal allowance

Telework expenses support

Hybrid work model

Descripción de la vacante

Donaldson is seeking a Customer Service Representative to join the Industrial Solutions Customer Service team in Terrassa, near Barcelona. The role focuses on managing customer purchase orders and building strong relationships with assigned accounts, supporting export activities.

You will work closely with the sales team, provide timely order updates, coordinate with logistics and finance, and maintain excellent customer service through proactive communication.

Formación

• 2+ years in customer service, administration, or logistics.
• Proficient in MS Office and Outlook.
• Knowledge of Oracle R12 and export documents is an asset.
• Knowledge of incoterms and CRM is a plus.

Responsabilidades

• Process, monitor, and follow-up customers' purchasing orders.
• Provide effective service and administrative support for the assigned customers.
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies.
• Manage invoice creation, corrections, and the return of the material activities.
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships.
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities.

Conocimientos

English fluency

Customer service

MS Office

Oracle R12

CRM knowledge

Export documents

Descripción del empleo

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, Barcelona.

In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth across the Export region.

Key Responsibilities:

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

• Minimum of 2 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, export documents, payment terms and CRM are an asset
• Fluent level of English is required; knowledge of Turkish would be a strong asset
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you:

• Permanent position in a multinational company
• Flexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
• Hybrid working model (3 days of remote working per week)
• Company shuttle from Plaza España (Barcelona city) to our office in Terrassa
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance and telework expenses support)
• Free coffee & fresh fruit at the office, Employee Assistance program

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.