Customer Service Representative (Export)

Barcelona, Spain Donaldson Ibèrica Soluciones; Terrassa; Hybrid; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Shuttle service from city center toTer

Onboarding program

Meal allowance

Telework expense support

Coffee & fresh fruit at office

Employee Assistance program

Job summary

Donaldson is seeking a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, near Barcelona. The role focuses on managing customer purchase orders, supporting sales, and building strong relationships with assigned accounts.

Responsibilities include processing orders, coordinating with sales, logistics, and finance, and ensuring accurate invoicing and inquiries handling.

Qualifications

• Minimum of 2 years of experience in customer service, administration, or logistics.
• Fluent level of English required; Turkish knowledge is a plus.
• Proactive attitude and ability to work in a team.

Responsibilities

• Process, monitor, and follow-up customers' purchasing orders.
• Provide delivery commitment and follow-up on order activity.
• Manage invoice creation, corrections, and returns of materials.

Skills

Customer service

Multitasking

Team player

Proactive attitude

Tools

MS Office

Outlook

Oracle R12

CRM

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. We are looking for a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, Barcelona. In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth across the Export region.

Key Responsibilities

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills

• Minimum of 2 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, export documents, payment terms and CRM are an asset
• Fluent level of English is required; knowledge of Turkish would be a strong asset
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you

• Permanent position in a multinational company
• Flexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
• Hybrid working model (3 days of remote working per week)
• Company shuttle from Plaza España (Barcelona city) to our office in Terrassa
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance and telework expenses support)
• Free coffee & fresh fruit at the office, Employee Assistance program

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts.

Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more.

Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents.

The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.

Learn more at www.donaldson.com.