Customer Service Representative (Italian & English)

Barcelona, Spain Donaldson Ibèrica Soluciones; Terrassa; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Meal allowance

Telework expenses support

Company shuttle from Plaza España

Job summary

Donaldson is seeking a Customer Service Representative in Terrassa, Barcelona, to support Process Filtration with native Italian and strong English. The role handles orders, invoicing, inquiries, and cross‑functional coordination with sales, logistics and finance in a hybrid setup.

You will manage pricing inquiries, provide delivery commitments, and ensure accurate order processing, while collaborating with teammates in a multinational environment.

Qualifications

• Minimum 2 years of experience in customer service, administration, or logistics.
• Native Italian and high English required.
• Proficient with MS Office and Outlook.
• Knowledge of Oracle R12 and CRM systems is an asset.
• Familiarity with Incoterms and payment terms.

Responsibilities

• Process, monitor, and follow up customers' purchasing orders.
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies.
• Manage invoice creation, corrections, and the return of the material activities.
• Receive and process customer inquiries on pricing, lead-time, products, and availability, via professional communication.
• Coordinate internally with sales, logistics, finance and production to keep aware of customer activities.

Skills

English (high)

Italian (native)

MS Office

Outlook

CRM

Oracle R12

Incoterms

Payment terms

Team player

Pro-active

Tools

MS Office

Outlook

Oracle R12

CRM

Job description

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with a high level of English and native level of Italian to join the Process Filtration Customer Service team based in Terrassa, Barcelona.

Key Responsibilities

Process, monitor, and follow-up customers' purchasing orders

Ensure effective service and administrative support for the assigned customers

Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies

Manage invoice creation, corrections, and the return of the material activities

Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships

Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills

Minimum of 2 year of experience in customer service, administration, or logistics

Working knowledge of MS Office packages and Outlook

Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset

Native level of Italian and high level of English is required

Flexibility, ability to multitask, to manage time and to adopt to changes

Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you

• Permanent position in a multinational company
• Flexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
• Hybrid working model (3 days of remote working per week)
• Company shuttle from Plaza España (Barcelona city) to our office in Terrassa
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance and telework expenses support)
• Free coffee & fresh fruit at the office, Employee Assistance program

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand.

Learn more at www.donaldson.com.