Global Customer Service Specialist — Hybrid & English

Barcelona, Spain Donaldson Ibèrica Soluciones; Terrassa; Hybrid; EUR 25,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Hybrid work model

Shuttle service from city center toTer

Onboarding program

Meal allowance

Telework expense support

Coffee & fresh fruit at office

Employee Assistance program

Job summary

Donaldson is seeking a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, near Barcelona. The role focuses on managing customer purchase orders, supporting sales, and building strong relationships with assigned accounts.

Responsibilities include processing orders, coordinating with sales, logistics, and finance, and ensuring accurate invoicing and inquiries handling.

Qualifications

• Minimum of 2 years of experience in customer service, administration, or logistics.
• Fluent level of English required; Turkish knowledge is a plus.
• Proactive attitude and ability to work in a team.

Responsibilities

• Process, monitor, and follow-up customers' purchasing orders.
• Provide delivery commitment and follow-up on order activity.
• Manage invoice creation, corrections, and returns of materials.

Skills

Customer service

Multitasking

Team player

Proactive attitude

Tools

MS Office

Outlook

Oracle R12

CRM

Job description

Donaldson is seeking a Customer Service Representative with a high level of English to join the Industrial Solutions Customer Service team based in Terrassa, near Barcelona. The role focuses on managing customer purchase orders, supporting sales, and building strong relationships with assigned accounts.

Responsibilities include processing orders, coordinating with sales, logistics, and finance, and ensuring accurate invoicing and inquiries handling.