Customer Service Representative (Italian & English)

USA Donaldson Company Inc.; Terrassa; Hybride; EUR 30 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Flexible hours

Meal allowance

Telework support

Health insurance

Pension plan

Coffee & fruit

Résumé du poste

Donaldson is seeking a Customer Service Representative in Terrassa (Barcelona area) to manage Italian customers with strong English, handling orders and coordinating with sales. The role supports growth in the Italian market and requires 2+ years in customer service or logistics.

The position offers a hybrid model with flexible hours, onboarding, meal allowance, telework expenses support, and health and pension benefits after one year. Candidates must reside in Barcelona province.

Qualifications

• Minimum of 2 years of experience in customer service, administration, or logistics.
• Native level Italian and high level of English required.
• Flexible, able to multitask and adapt to changes.
• Pro-active attitude and team player.

Responsabilités

• Process, monitor, and follow-up customers' purchasing orders.
• Provide effective service and administrative support for assigned customers.
• Provide delivery commitment to customers and follow-up on order activity.
• Manage invoice creation, corrections, and returns of material activities.
• Receive and process customer inquiries on pricing, lead-time, products, and availability.
• Coordinate internally with sales, logistics, finance, and production to keep all aware of customer activities.

Connaissances

Italian native

English high

Customer service

Multitasking

Communication

Outils

Oracle R12

CRM systems

Incoterms

Payment terms

MS Office

Outlook

Description du poste

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

We are looking for a Customer Service Representative with a high level of English and native level of Italian to join the Process Filtration Customer Service team based in Terrassa, Barcelona.

In this role, you will be responsible for managing customer purchase orders and building strong relationships with assigned accounts. You will work closely with the sales team to support business growth in the Italian market.

This position is located in Terrassa, Barcelona (Spain), and only candidates residing in the Barcelona province will be considered.

Key Responsibilities:

• Process, monitor, and follow-up customers' purchasing orders
• Ensure effective service and administrative support for the assigned customers
• Provide delivery commitment to customers and follow-up on order activity, to alert customers and sales team in case of discrepancies
• Manage invoice creation, corrections, and the return of the material activities
• Receive and process customer inquiries on standard pricing, lead-time, products, and availability, through efficient and friendly communication with customers, to maintain excellent customer relationships
• Coordinate internally with other departments, such as sales, logistics, finance, and production, to keep all aware of customer activities

Relevant Experience and Skills:

• Minimum of 2 year of experience in customer service, administration, or logistics
• Working knowledge of MS Office packages and Outlook
• Knowledge of Oracle R12, incoterms, payment terms and CRM are an asset
• Native level of Italian and high level of English is required
• Flexibility, ability to multitask, to manage time and to adopt to changes
• Pro-active attitude, ability to take decisions when necessary, and to be a team player

What we offer you:

• Permanent position in a multinational company
• Flexible working hours (start between 7:00 and 9:30 AM, finish between 4:00 and 6:30 PM)
• Hybrid working model (3 days of remote working per week)
• Company shuttle from Plaza España (Barcelona city) to our office in Terrassa
• Presential onboarding process for 2 months
• Attractive compensation package (including meal allowance and telework expenses support).
• Health and life insurance, as well as a pension plan, available after one year of service
• Free coffee & fresh fruit at the office, Employee Assistance program

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.