Bilingual International Customer Care Coordinator | EN/ES

SKINVITY; Pozuelo de Alarcón; On-site; EUR 28,000 - 40,000; Full time

Job summary

A wellness technology company is seeking a Full Time Customer Care Specialist Coordinator in Pozuelo de Alarcón. The role requires proficiency in English and Spanish, focusing on enhancing customer experiences across Europe. Key responsibilities include managing inquiries through various channels, overseeing operational processes, and driving strategic initiatives for customer satisfaction. Ideal candidates should have 3 to 4 years of experience in customer advisory coordinator roles and strong skills using CRM tools and Microsoft Excel. There are opportunities for professional growth within a rapidly expanding sector.

Qualifications

• 3 to 4 years of experience in customer advisory coordinator roles.
• Knowledge of other languages like French, German, Portuguese, or Italian is a plus.
• Experience in the luxury or beauty sector is beneficial.

Responsibilities

• Propose and develop strategic initiatives for customer experience.
• Ensure compliance with customer care objectives.
• Address customer inquiries through various channels.
• Manage and analyze operations with logistics partners.
• Supervise AI Assistant quality and responses.

Skills

Proficiency in English

Proficiency in Spanish

Strong communication skills

Customer service experience

Microsoft Excel proficiency

CRM tools experience

E-commerce familiarity

Multitasking abilities

Tools

Helpwise

Shopify

Woocommerce

Job description

A wellness technology company is seeking a Full Time Customer Care Specialist Coordinator in Pozuelo de Alarcón. The role requires proficiency in English and Spanish, focusing on enhancing customer experiences across Europe. Key responsibilities include managing inquiries through various channels, overseeing operational processes, and driving strategic initiatives for customer satisfaction. Ideal candidates should have 3 to 4 years of experience in customer advisory coordinator roles and strong skills using CRM tools and Microsoft Excel. There are opportunities for professional growth within a rapidly expanding sector.