Bilingual Tech Support Specialist (EN/ES) – Hybrid Madrid

Capgemini Engineering; Madrid; Hybrid; EUR 21,000 - 27,000; Full time

Job summary

Capgemini Engineering is seeking a bilingual Customer Service Representative in Madrid to deliver exceptional support to a diverse customer base. You will handle inquiries in English and Spanish, assisting with technical issues, product information, and general help, while working in a hybrid model combining in-office collaboration with remote flexibility.

The role focuses on patient, clear communication and problem-solving, contributing to a positive customer experience within a dynamic

Qualifications

• Bilingual in English and Spanish.
• Excellent communication and problem-solving skills.

Responsibilities

• Serve as the first point of contact for customers with technical issues, product inquiries, and general support.
• Handle inquiries in English and Spanish in a hybrid Madrid-based role and ensure high-quality customer service.

Job description

Capgemini Engineering is seeking a bilingual Customer Service Representative in Madrid to deliver exceptional support to a diverse customer base. You will handle inquiries in English and Spanish, assisting with technical issues, product information, and general help, while working in a hybrid model combining in-office collaboration with remote flexibility.

The role focuses on patient, clear communication and problem-solving, contributing to a positive customer experience within a dynamic