Especialista de Atención al Cliente Multilingüe EN/FR - Híbrido

Tienda Man; Madrid; Hybrid; EUR 38,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Medtronic in Madrid, Spain, is seeking a Customer Care Specialist to join a new in-house Service & Repair team. You will handle complex inquiries, manage quotations and orders, and work with internal stakeholders to drive process improvements that support patient care.

The role offers a hybrid work arrangement with limited travel and opportunities to contribute to operational excellence and continuous improvement within a global healthcare leader.

Qualifications

• High School Diploma with 4+ years, or Associate's Degree with 2+ years, or Bachelor's Degree with 1+ year of experience in customer service or related environment
• Professional proficiency in English and French both written and verbal
• Experience managing complex customer situations, escalations, or cross-functional operational processes
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word

Responsibilities

• Act as a subject matter expert for complex customer inquiries, operational processes, and escalated issues
• Manage customer transactions, quotations, orders, and follow-up activities while ensuring operational accuracy and quality
• Partner with internal stakeholders to resolve complex customer and operational matters
• Identify opportunities to improve processes, simplify workflows, and implement sustainable solutions
• Participate in projects, system implementations, business initiatives, and User Acceptance Testing (UAT) activities
• Support compliance with company policies, procedures, and quality requirements
• Analyze operational data and performance trends to identify opportunities for improvement
• Support knowledge-sharing, onboarding, and training activities across the Customer Care team

Skills

Bilingual English/French

Education

High School Diploma or equivalent

Tools

SAP

Salesforce

Microsoft Office

Job description

Medtronic in Madrid, Spain, is seeking a Customer Care Specialist to join a new in-house Service & Repair team. You will handle complex inquiries, manage quotations and orders, and work with internal stakeholders to drive process improvements that support patient care.

The role offers a hybrid work arrangement with limited travel and opportunities to contribute to operational excellence and continuous improvement within a global healthcare leader.